Guest Services Coordinator

4 weeks ago

Slough, Slough, United Kingdom Holiday In Express Heathrow Full time £23,480
Position Overview

We are seeking a warm and enthusiastic Guest Services Coordinator to become a vital part of our vibrant team. About Us

At Holiday Inn Express Heathrow, we recognize that our team members are essential to our achievements. We are dedicated to providing endless opportunities for career advancement, personal development, and a nurturing work atmosphere. Additionally, we offer a variety of outstanding benefits for our team members.

Your Daily Responsibilities

As a Guest Services Coordinator, your primary focus will be to attentively engage with our Guests, foresee their requirements, and ensure complete Guest satisfaction.

Your main responsibilities will include greeting Guests at our bustling reception area, managing check-in and check-out procedures, making courtesy calls to arriving Guests, sharing your local insights, and collaborating with the team to swiftly address any Guest inquiries.

The Ideal Candidate

We are looking for candidates with prior experience in a similar capacity, who possess a charming demeanor and a natural talent for crafting unforgettable experiences for our Guests.

Moreover, you should have a strong command of the English language and present yourself impeccably, always aiming to deliver exceptional customer service with a proactive approach to problem-solving, while striving to meet each Guest's unique needs.

Requirements

  • Proficient knowledge of the Opera System
  • Confident communicator with robust interpersonal skills
  • Genuine passion for assisting others by providing top-notch customer service, even during peak times
  • Minimum of 1 year of experience in the hospitality industry
  • Positive mindset
  • Team-oriented

What We Offer

We will recognize your dedication with a competitive salary and benefits, including generous room discounts and excellent training opportunities.

By joining us, you will become part of the Holiday Inn Express family, where all team members share key values. Together, we enhance our performance through trust and support, uphold integrity, and embrace diverse perspectives. We seek individuals who demonstrate care, notice the small details that enhance the Guest experience, and continuously seek improvement.

Additional Benefits Include:

  • Referral bonuses to enhance your earning potential
  • Life Assurance
  • Access to a company perks platform
  • Extra annual leave day for your birthday
  • A variety of ongoing development training programs
  • Complimentary refreshments and freshly prepared meals during shifts
  • On-site parking
  • Recognition and celebration of achievements throughout the year
  • Opportunities to forge lasting friendships and be part of a team that values Diversity & Inclusion

Eligibility:

In accordance with the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK or obtain necessary work permits prior to application. Documented proof of eligibility will be required from candidates during the recruitment process.

Holiday Inn Express Heathrow is an equal opportunity employer and actively encourages applications from qualified candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

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