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Guest Service Assistant
3 months ago
JOIN OUR FAMILY
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality We are passionate about the industry and always on the lookout for new talent to join us on our journey...
A DAY IN THE LIFE OF A GUEST SERVICE ASSISTANT AT IBIS AND IBIS BUDGET HEATHROW TERMINAL 5
What you'll be doing...
Reporting to the Guest Services Manager, you can expect your working day to include the following.
Working on the reception desk, checking in guests, checking out guests and assisting with all inquiries
Assisting the food and beverage team on the bar, and food service
Processing guests payments for rooms and food and beverage services
Any other tasks provided by the Guest Service Manager
WHAT WE NEED FROM YOU
We hire mostly on personality & potential but here are a few of our requirements...
To succeed in the role of Guest Service Assistant, you will need the following qualities and skills.
Great Communication Skills
* 5 Star Customer Service Skills
* Punctual, Loyal and dedicated
WHAT WE OFFER
You will have access to a benefits package we believe truly works for our people and enhances our overall culture...
Discounted hotel room rates for you and your friends & family
Extra days holiday for your birthday
Flexible working arrangements
Pension
Free meals on duty saving you over £1000 per year
To learn more about our full benefits package, click here to watch our employee benefits video.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .
International Talent Welcome: We are open to sponsoring candidates from overseas who possess the right skills and qualities for the role. RBH holds a sponsorship license, making the immigration process a smooth journey for the right candidate.
#LifeatRBH