Income and Dispute Resolution Officer

4 weeks ago

East London Greater London, United Kingdom Vox Network Consultants Full time
Role Purpose 
To positively contribute to the Leasehold Services Team responsible for the effective recovery of service charges and other invoiced sums including; major works; shared ownership and ground rent; reserve fund; and, any other specified debt from leaseholders, freeholders and shared owners.

Responsiblities 
  • To collect disputed sums, reduce arrears, and where necessary, to instigate legal action for recovery by instructing the Councils legal representatives.
  • To lead on customer enquiries, complaints and disputes resolution involving making decisions and recommendations, referring cases which have more serious implications for the Council to the Team Leaders, when necessary.
  • To follow local and organisational procedures for managing accounts to ensure that prompt action is taken to recover monies outstanding on any accounts where there is unpaid ground rent, service charges, reserve fund or capital expenditure.
  • To liaise with LBH Legal Services, Solicitors, Barristers, Estate Agents, Banks, Building Societies as well as the leaseholders, freeholders and shared owners to obtain the required information to resolve any shared ownership and ground rent, major works, service charges and reserve fund queries, and to recover debts owed to the Council.
  • To respond to all enquiries, complaints, and disputes, including the provision of written correspondence, within agreed timescales and to the highest quality.
  • To contact the Councilâs residents to arrange site inspections in the company of interested parties and other relevant officers from the Service Areas in order to obtain necessary information used for resolving disputes and contentious cases.
  • To prepare template correspondence documents to support the Leasehold Services Teams' activities, including; agreement forms; reminder letters; referral forms; standing order forms; Direct Debit mandates; payment slips; and statements of accounts. 8. To regularly liaise with the Income and Dispute Resolution Team Leader to discuss complex and contentious cases and propose creative non-standard solutions to resolve issues.


Requirements 
  • Knowledge of RTB, housing and service charges legislation and the legal processes which govern the resolution of disputes
  • Experience of managing income accounts and debt recovery within a Housing environment
  • Proven track of successful dispute resolution
  • Experience working in councils or housing associations is essential for this position 


Contract 
  • Initial 3 to 6 month ongoing contract with the opportunity to extend 
  • PAYE via Umbrella 
  • Monday to Friday 9am to 5pm 


If you are interested in this position AND meet the requirements, APPLY NOW

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