Income & Dispute Resolution Officer

5 months ago


London, United Kingdom Akton Recruitment Full time

Hackney

£23 Per Hour

I am recruiting for a local authority who is looking for someone to To positively contribute to the Leasehold Services Team responsible for the effective recovery of service charges and other invoiced sums including; major works; shared ownership and ground rent; reserve fund; and, any other specified debt from leaseholders, freeholders and shared owners.

Job Role

To provide a timely and comprehensive resolution service to resolve customer enquiries, complaints and disputes, adopting a sensitive but proactive approach to resolve issues relating to; estimated, final day-to-day and major works charges; invoices; income accounts; and rent and reserve fund demands to shared owners.

To use legal action when necessary to resolve complex and contentious customer cases.Assess strengths as weaknesses of case as part of determining suitable course of action whether settlement or legal action.

To liaise with appropriate colleagues and service providers within the Council as well as external stakeholders, contractors, and organisations including, courts and tribunals, to achieve successful outcomes to disputed and/or contentious matters.

To provide high quality housing management services to the Council's customers ensuring that any service charge and shared ownership arrears are chased up and income is maximised within specified time frames.

Main Responsibilities

To collect disputed sums, reduce arrears, and where necessary, to instigate legal action for recovery by instructing the Councils legal representatives.

To lead on customer enquiries, complaints and disputes resolution involving making decisions and recommendations, referring cases which have more serious implications for the Council to the Team Leaders, when necessary.

To follow local and organisational procedures for managing accounts to ensure that prompt action is taken to recover monies outstanding on any accounts where there is unpaid ground rent, service charges, reserve fund or capital expenditure.

To liaise with LBH Legal Services, Solicitors, Barristers, Estate Agents, Banks, Building Societies as well as the leaseholders, freeholders and shared owners to obtain the required information to resolve any shared ownership and ground rent, major works, service charges and reserve fund queries, and to recover debts owed to the Council.

To respond to all enquiries, complaints, and disputes, including the provision of written correspondence, within agreed timescales and to the highest quality.

To contact the Council's residents to arrange site inspections in the company of interested parties and other relevant officers from the Service Areas in order to obtain necessary information used for resolving disputes and contentious cases.



  • London, Greater London, United Kingdom Culture Amp Full time

    About Culture AmpCulture Amp is the world's leading employee experience platform, revolutionizing how employees across companies create a better world of work.Job DescriptionWe're looking for an exceptional Sales Development Representative to join our mission to make the power of people analytics accessible to everyone.This is a hybrid role where your...


  • London, Greater London, United Kingdom Harrison Clark Rickerbys Full time

    About The RoleWe are seeking a highly motivated and ambitious Partner/Senior Associate to join our market-leading Dispute Resolution team in Northampton.The ideal candidate will have significant experience of handling complex and high-value disputes, strong communication and analytical skills, and a keen attention to detail.As a senior lawyer in our team,...


  • London, Greater London, United Kingdom Harrison Clark Rickerbys Full time

    About The RoleWe are seeking a highly skilled and experienced Senior Dispute Resolution Solicitor to join our Commercial Disputes team at our Central England office in Northampton.As a senior lawyer in our Dispute Resolution team, you will work closely with other senior dispute resolution lawyers to help manage and shape the future of the team both on the...


  • London, Greater London, United Kingdom Eximius Law Full time

    A top-paying US firm is seeking a dispute resolution lawyer to join their London office. The firm has a strong international presence, excellent career progression, and offers a competitive salary at the top of the market. The dispute resolution team is highly regarded in this field and handles complex, high-quality commercial litigation work, including...


  • London, Greater London, United Kingdom Browns Recruitment Group Ltd Full time

    Browns Recruitment Group Ltd is seeking a talented Dispute Resolution Solicitor to join their team in either their Uckfield or Brighton office.Key Responsibilities:Develop and continue the firm's outstanding reputation in dispute resolution.Take an active role in developing bespoke solutions for a range of clients.About the Role:This is a fantastic...


  • London, Greater London, United Kingdom Harrison Clark Rickerbys Full time

    About The RoleWe are seeking a highly skilled and ambitious Partner/Senior Associate to join our market-leading Dispute Resolution team in Northampton.The successful candidate will have significant experience of handling complex and high-value Dispute Resolution work, with a strong track record of delivering exceptional client service.As a senior lawyer in...


  • London, Greater London, United Kingdom https:jobs-redefined.cositemap Full time

    Job DescriptionWe provide expert dispute resolution services across a wide range of commercial and personal disputes in the UK and internationally.Key ResponsibilitiesTrain and develop less experienced team members to enhance their expertise and ability to support senior team members and become recognized experts in their field.Report to senior management...


  • London, Greater London, United Kingdom Eximius Law Full time

    A top-paying US firm seeks a dispute resolution lawyer to join their London office.About the RoleThe firm has a strong international presence, excellent career progression, and offers a competitive salary at the top of the market.The dispute resolution team is highly regarded in this field and deals with complex, high-quality commercial litigation...


  • London, Greater London, United Kingdom Sacco Mann Full time

    Sacco Mann is recruiting a Chartered Legal Executive to join the dispute resolution team of a reputable law firm in York. The ideal candidate will have a mixed dispute resolution caseload, including employment disputes, contractual disputes, and commercial dispute resolution.Key Responsibilities:Dealing with a mixed dispute resolution caseload, including...


  • Central London, United Kingdom Chase Portland UK Full time

    Dispute Resolution OpportunityThis is a fantastic opportunity to join a dynamic, market leading, department that provides high-quality advice to private and commercial clients.The core dispute resolution team covers litigation, arbitration, adjudication and mediation with a heavy caseload that includes insurance policyholder, group actions, civil fraud,...


  • London, Greater London, United Kingdom Law Staff Legal Recruitment Full time

    Residential Dispute Resolution Attorney OpportunityWe are recruiting for an experienced Residential Dispute Resolution Attorney to join our team at a leading firm in Notting Hill, London.This is a unique opportunity to work on a wide range of residential dispute resolution cases and make a real difference to people's lives. As a Residential Dispute...


  • London, Greater London, United Kingdom Hays Specialist Recruitment Limited Full time

    We are seeking an experienced Property Dispute Resolution Lawyer to join our team at Hays Specialist Recruitment Limited. As a Property Dispute Resolution Lawyer, you will play a key role in resolving disputes related to property ownership, boundaries, and usage.About the RoleWe are looking for a skilled lawyer with 3+ years of experience in property dispute...


  • London, Greater London, United Kingdom Eximius Law Full time

    The ideal candidate will possess a strong academic background and have practiced at a top-tier law firm. They should have a minimum of 0-5 years of experience in dispute resolution and be able to demonstrate a high level of expertise in this area.We are seeking a highly skilled and experienced dispute resolution solicitor to join our team at Eximius Law. The...


  • London, United Kingdom Hodge Jones & Allen Full time

    This is an administrative role that involves assisting the Dispute Resolution and Property Dispute fee earners in all areas of office services. **MAIN DUTIES** Duties will vary in importance and priority, depending on circumstances and the needs of the business at any particular time, but will include the following key responsibilities: **Administration &...


  • London, Greater London, United Kingdom Taylor Rose MW Full time

    Dispute Resolution Attorney Position:Taylor Rose MW is seeking a highly skilled and experienced Solicitor to join our dispute resolution team. As a Dispute Resolution Attorney, you will be responsible for resolving complex disputes, advising clients, and ensuring compliance with legal regulations.This is an exceptional opportunity for career advancement in a...


  • London, Greater London, United Kingdom The Emerald Group Full time

    Dispute Resolution Specialist:We are looking for an experienced Dispute Resolution Specialist to join our team. As a key member of our Lloyd's Syndicate and Group entities, you will play a vital role in supporting our dispute resolution activities.Responsibilities include:Supporting the delivery of major model changes to Lloyd's resulting from M&A...


  • London, Greater London, United Kingdom Origin Legal Ltd Full time

    About Origin Legal LtdOrigin Legal Ltd is a modern and progressive top-tier law firm that prioritizes the development of its lawyers. With a strong business plan in place, the firm aims to double in size within the next five years.Job DescriptionWe are seeking a talented Dispute Resolution Law Solicitor to join our team. As a key member of our dispute...


  • London, Greater London, United Kingdom Thomas Gray Full time

    Job Title: Dispute Resolution SpecialistJob Summary: We are seeking a highly experienced professional to join our team as a Dispute Resolution Specialist. The ideal candidate must have proven experience in a similar role within the construction industry and be available to work on-site full-time, reporting directly to the Project Director.Key...


  • London, United Kingdom Proper Recruitment Full time €60,000

    NEW OPPORTUNITY ‼️ Role: Dispute Resolution Solicitor Location: Highgate, London Tenure: Full-Time | Hybrid Proper Recruitment are thrilled to offer a fantastic opportunity on behalf of a fast growing law firm client who are looking for a Dispute Resolution Solicitor with 3 years PQE that specialises in property disputes to join their office in...


  • London, Greater London, United Kingdom Brixton Blog - Big Smoke Full time

    At Brixton Blog - Big Smoke, we are seeking a skilled Dispute Resolution Officer to play a crucial role in ensuring our campaigns and policy positions are communicated effectively to government, the media, and other key stakeholders.You will be responsible for:Communicating our campaigns and policy positions to government, the media, and other key...