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IT Service Desk Manager

3 months ago


Chatham, United Kingdom Michael Page Technology Full time

Looking for someone who has the capabilities to step up into a managerial position and grow the team to 3.

Client Details

Leading Media and Agency organisation

Description

  • NEED to have both Jira and SQL experience
  • Strong comms: able to interview potential hires and train accordingly
  • Create a strong workflow from scratch and provide documentation
  • Still hands on tech support - will be dealing with circa 18 critical tickets and will be supporting 100 user

Profile

Key experience

Required:

  • Leading a team
  • Experience working in a service desk
  • Set up projects, processes, portals, automation and reporting in JIRA
  • ULM (Lucid, draw IO, Visio)
  • Looking for common trends in issues raised.
  • Triage process
  • Document new and updated old run-books.
  • Manual processes and CR writing.
  • SQL - data updates
  • SFTP
  • process management/Workflow management.

Software support:

  • Manual tasks (Multiple platforms)
  • Writing and delegating the use of Runbooks.
  • Network support

Job Offer

  • hybrid working
  • competitive salary
  • great benefits