Schools IT Support Helpdesk Manager

1 week ago

Chatham, Kent, United Kingdom Atlas Support Full time £30 - £35
Job Title: Schools IT Support Helpdesk Manager

About the Role:

We are seeking an experienced IT professional to join our team as a Schools IT Support Helpdesk Manager at Atlas Support in Greater London. As a key member of our team, you will be responsible for overseeing technical support operations, managing IT resources, troubleshooting issues, and optimising IT operations to support the educational sector.

Key Responsibilities:

- Manage a team of senior, onsite and offsite school technicians
- Manage all IT related service requests as detailed in our client's SLAs
- Ensure an excellent customer experience and drive change if needed
- Maintain all documentation and licences necessary for IT equipment, and undertake regular checks of equipment and paperwork
- Make sure any third party software is compliant with our client's policies
- Support your team to ensure they have the tools and training needed to undertake their roles
- Provide IT training and guidance as and when required
- Create monthly performance reports
- Arrange regular operations meetings to monitor IT performance

Requirements:

- Previous successful experience of delivering an IT operational service model within the Education sector
- Knowledge of providing a range of IT services and solutions for the Education sector
- Experience of managing an IT team within a school environment including resolving any issues that may arise
- Experience using an ITIL service desk tool
- Exceptional IT skills spanning a wide variety of areas including: Windows Server Administrator with a focus on Windows Server 2012/2016/2019, Strong expertise in Microsoft 365 and Google Workspace administration, Proficiency in Group Policies, PowerShell scripting, DNS, DHCP, and WDS, Google Workspace, iOS, Mobile Device Management, Web based backup and RMM solutions

What We Offer:

- Good customer services skills
- Comfortable managing a team, and helping to develop the people within your team
- Job Type: Part-time
- Hourly rate: £00 per hour
- Free on-site parking

About Us:

Atlas Support provides tailored IT solutions for the educational sector, specialising in managed services, IT support, cloud solutions, cyber security, and hardware procurement. We provide support in Kent and Greater London, offering comprehensive IT services designed to meet the unique needs of schools and educational institutions.

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