Customer Resolution Officer

3 weeks ago

London, United Kingdom Service Care Solutions Full time
Job Title: Customer Resolutions Officer
Location: Southwark, SE1
Contract Type: temp contract 3 - 6 months
Weekly Hours: Full time 37 Hours per week (Monday to Friday)

This role is working as part of a small team to deliver the customer resolution service. The customer resolution officer will be responsible for investigating and responding to customer feedback and resolving complaints having opportunity to make a genuine difference to the customers experience.

Key Duties -

Investigate and respond to customer feedback and complaints with compassion and impartiality within our timescales.
Ensure all customers receive an equal experience and opportunity to give feedback, and tailor the service to meet the diverse needs of individuals.
Take ownership of challenging messages and difficult conversations with customers, particularly where there are differing viewpoints.
Keep customers informed on progress while investigating their complaint.
Ensure that West Kent's policies and procedures are followed or challenged appropriately where necessary.
Respond in writing to customer complaints and log on our systems.
Proactively look for and feedback suggestions for solutions and opportunities to improve the services we deliver.
Monitor and track outstanding actions identified during the complaint to ensure the full resolution of the issues
Collaborate with colleagues to achieve a fair and appropriate outcome for customers, challenging where necessary.
Candidate Experience -

Experience of working within a customer service environment and/or resolving customer enquiries and complaints.
Experience of dealing with challenging behaviour and resolving difficult situations.
Experience of problem solving and making decisions based on sound judgment.
Experience of understanding and applying policies, procedures and guidelines.
Ability to communicate clearly and use the most appropriate style and method of communication with internal and external customers and stakeholders.
Good standard of written communication skills, able to write for a variety of audiences.
Good influencing and persuading skills.
Comfortable and confident delivering difficult messages to customers, stakeholders and colleagues.
If you are interested in this position and meet the above criteria, please send you CV now for consideration.
If you require any additional information regarding the position, please call Ryan at Service Care Solutions on (phone number removed) or send an E-Mail to

  • Customer Resolution Officer

    2 months ago

    London, United Kingdom Tate Full time

    Customer Resolution Officers (Complaints) will lead on the management of complaints, Members Enquiries, freedom of information requests (FOIs) and the resolution of complex customer issues for services within Operations. The key purpose of the role is to provide an excellent service to customers who have complaints or complex/escalated issues - primarily...

  • Customer Resolution Officer

    2 months ago

    South London, United Kingdom MMP Consultancy Full time

    MMP Consultancy are currently working alongside an organisation based in Croydon to recruit a Customer Resolution Officer to join them on an interim contract. Responsibilities Include: - Working as part of a dedicated complaints resource to ensure you provide appropriate resolutions for customers - Being responsible for investigating complaints and members...

  • Customer Resolution Officer

    3 weeks ago

    London, United Kingdom Service Care Solutions Full time

    Job Title: Customer Resolutions Officer Location: Southwark, SE1 Contract Type: temp contract 3 - 6 months Weekly Hours: Full time 37 Hours per week (Monday to Friday) This role is working as part of a small team to deliver the customer resolution service. The customer resolution officer will be responsible for investigating and responding to customer...

  • Customer Resolution Officer

    1 month ago

    West London, United Kingdom MMP Consultancy Full time

    MMP Consultancy are looking to recruit a Customer Resolution Officer on a temporary basis working for a local authority based in Hammersmith. This will be a temporary position paying £26.83 per hour Umbrella. **Responsibilities**: - Deliver an effective, complaints, enquiries and compliments management service which ensures service standards are met. -...

  • Senior Customer Resolutions Officer

    1 month ago

    London, United Kingdom Akton Recruitment Full time

    **Senior Customer Resolutions Officer** **Lewisham** **£28/hr** **Start date: ASAP** **Hybrid role mainly working from home but expected in the office 1 day per week.** AKTON recruitment is working closely with the local authorities and we are looking for a Senior Customer Resolutions Officer in the Lewisham area. 3 - 6 months contract. **Main Purpose of...

  • Customer Resolution Officer

    1 week ago

    London, United Kingdom Page Personnel Full time

    Work for a leading and expanding housing associations. - Hybrid working and competitive salary. **About Our Client**: A leading Housing Association. **Your role will include**: - Working closely with Teams around the organisation to ensure effective investigation and resolution of formal complaints within published timescales which will include collation...

  • Repairs Resolution Officer

    3 weeks ago

    London, United Kingdom AKTON Resourcing Ltd Full time

    Repairs Resolution Officer Southwark I am recruiting for a local authority who is looking for someone to be responsible for answering stage one complaints and members enquiries on behalf of repairs and engineering services. Job Role To carry out investigations in line with the Council's overall vision, values and strategic aims, ensuring that...

  • Customer Resolution Expert

    3 weeks ago

    London, United Kingdom Bionic Services Ltd Full time

    **Job Title**: Customer Resolution Expert **Location**: London - Hybrid At Bionic, we're making life radically easier for small business owners. We’re building a one-stop shop for business essentials that’s powered by smart technology and world class human service giving them an experience so good that they trust Bionic to sort all their business needs...

  • Complaints Resolution Officer

    1 month ago

    London, United Kingdom Colbern Limited Full time

    717586-3219-2499 12.4 Complaints Resolution Officer Newham Contract £20.44 per hour Our client is looking for an experienced Complaints Resolution Officer. RMS Complaints Resolution Officer 1. To be responsible for dealing effectively with the corporate complaints, Members enquiries and Ombudsman enquiries. 2. To work as part of a team to deliver high...

  • Customer Resolution Expert

    5 days ago

    London, United Kingdom Bionic Services Ltd Full time

    At Bionic, we're making life radically easier for small business owners. We’re building a one-stop shop for business essentials that’s powered by smart technology and world class human service giving them an experience so good that they trust Bionic to sort all their business needs for them. To support our continued growth and exciting plans, we’re...

  • Complaints Resolution Officer

    1 month ago

    London, United Kingdom Akton Recruitment Full time

    **Complaints Resolution Officer** **Newham** **Job Role** To be responsible for dealing effectively with the corporate complaints, Members enquiries and Ombudsman enquiries. To work as part of a team to deliver high quality responses to customers complaints and enquiries. To develop and maintain good relations with service areas and partner...

  • Knowledge Management Support Officer

    2 months ago

    London, United Kingdom NHS Resolution Full time

    NHS Resolution is a not-for-profit part of the NHS working for health care providers to resolve claims fairly and to share learning across the NHS and beyond. We provide a supportive environment for our staff with specialist training and the opportunity for personal development. Ensuring we continue to have the right people, in the right roles with the...

  • Customer Resolution Officer

    4 weeks ago

    London, United Kingdom NHS Digital Full time

    About the role Since 2019 the NHS App has been acting as the front door to NHS primary care services, with the significant digital growth over the past year, there has been a large demand for the customers of the app to be supported, in many instances the NHS App is their first attempt to navigate their health online. The NHS App Customer Resolution...

  • Customer Resolution Expert

    1 day ago

    London, United Kingdom Bionic Services Ltd Full time

    At Bionic, we're making life radically easier for small business owners. We’re building a one-stop shop for business essentials that’s powered by smart technology and world class human service giving them an experience so good that they trust Bionic to sort all their business needs for them.Do not wait to apply after reading this description a high...

  • Debt Resolution Officer

    3 days ago

    London, United Kingdom Newham Council Full time

    **Job Description Debt Resolution Officer** £30,033 - £31,440 per annum 3 x Permanent **About Us** OneSource Debt Resolution Services is a shared serviced partnership between The London Borough of Newham and the London Borough of Havering. This in-house Enforcement Team, operates within the M25 and is responsible for the collection of a variety of...

  • Customer Resolution Expert

    3 weeks ago

    London, United Kingdom Bionic Services Ltd Full time

    At Bionic, we're making life radically easier for small business owners. We’re building a one-stop shop for business essentials that’s powered by smart technology and world class human service giving them an experience so good that they trust Bionic to sort all their business needs for them.To support our continued growth and exciting plans, we’re...

  • Customer Resolution Expert

    1 week ago

    London, United Kingdom Bionic Services Ltd Full time

    At Bionic, we're making life radically easier for small business owners. We’re building a one-stop shop for business essentials that’s powered by smart technology and world class human service giving them an experience so good that they trust Bionic to sort all their business needs for them.To support our continued growth and exciting plans, we’re...

  • Customer Resolution Expert

    20 hours ago

    London, United Kingdom Bionic Services Limited Full time

    At Bionic, we're making life radically easier for small business owners. We’re building a one-stop shop for business essentials that’s powered by smart technology and world class human service giving them an experience so good that they trust Bionic to sort all their business needs for them. To support our continued growth and exciting plans,...

  • Customer Resolution Expert

    21 hours ago

    London, United Kingdom Bionic Services Limited Full time

    At Bionic, we're making life radically easier for small business owners. We’re building a one-stop shop for business essentials that’s powered by smart technology and world class human service giving them an experience so good that they trust Bionic to sort all their business needs for them. To support our continued growth and exciting plans,...

  • Customer Resolution Expert

    2 days ago

    London, United Kingdom Bionic Services Limited Full time

    At Bionic, we're making life radically easier for small business owners. We’re building a one-stop shop for business essentials that’s powered by smart technology and world class human service giving them an experience so good that they trust Bionic to sort all their business needs for them. To support our continued growth and exciting plans,...