Customer Resolution Officer

4 months ago


London, United Kingdom Page Personnel Full time

Work for a leading and expanding housing associations.
- Hybrid working and competitive salary.

**About Our Client**:
A leading Housing Association.

**Your role will include**:

- Working closely with Teams around the organisation to ensure effective investigation and resolution of formal complaints within published timescales which will include collation of information and direct customer liaison.
- Leading on investigations of composite complaints, coordinating responses from different departments and acting as first point of contact for the customer.
- Producing high quality written complaint correspondence ensuring that the Moat style is used, and customer requirements adopted.
- Effectively navigate and utilise Moat's IT systems, predominately MS Dynamics, to oversee and manage all complaints from a formal stage. Ensuring detailed and accurate record keeping of complaint investigations.
- Highlighting to the Complaints Taskforce Manager and Head of Complaints Taskforce, any themes, issues, or risks seen within complaints.
- Co-ordinating the production of information requests from the Housing Ombudsman.

**The Successful Applicant**:
**We're looking for**:

- A good standard of education with strong verbal and numeracy skills.
- Excellent communication with the ability to adapt your approach to a diverse range of colleagues and customers.
- Ability to demonstrate effective complaint handling and problem solving.
- Attention to detail.
- Able to use MS Office suite, particularly MS Word and Excel.
- Knowledge of the Housing Ombudsman Service Complaint Handling Code.

**What's on Offer**:

- 3 month contract that can be extended
- Hybrid working



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