Customer Resolution Officer
2 weeks ago
MMP Consultancy are looking to recruit a Customer Resolution Officer on a temporary basis working for a local authority based in Hammersmith.
This will be a temporary position paying £26.83 per hour Umbrella.
**Responsibilities**:
- Deliver an effective, complaints, enquiries and compliments management service which ensures service standards are met.
- Providing information to the corporate complaints service relating to Freedom of Information enquiries, Ombudsman cases and Subject Access Requests in accordance with the Council's policy and procedures.
- Proactively assist staff across The Economy and other departments to resolve issues efficiently to ensure performance targets are met and prevent complaints from being escalated.
- Contribute to performance reports and promote learning from complaints and enquiries to facilitate continuous service improvements.
- Monitor and track multi complex complaints, enquiries and specialist investigations, and follow up works through to completion, liaising with contractors, and other internal departments.
- Work collaboratively with internal and external parties including elected members, managers and contractors, and providing regular feedback to residents to ensure consistent practices operate across the directorate.
- Co-ordinate and facilitate consultation with customers in relation to involving them in reviewing and improving services.
Experience required:
- Significant experience investigating and responding to Customer Complaints
- Present previous experience of working within Social Housing or Local Government
- Experience of handling challenging and complex situations
- An effective communicator at all levels, you will be able to work proactively and independently to deliver on tight timescales
Title: Customer Resolution Officer
Location: Hammersmith
**Salary**: £26.83 Umbrella
-
Customer Resolution Officer
1 week ago
London, United Kingdom Page Personnel Full timeWork for a leading and expanding housing associations. - Hybrid working and competitive salary. **About Our Client**: A leading Housing Association. **Your role will include**: - Working closely with Teams around the organisation to ensure effective investigation and resolution of formal complaints within published timescales which will include collation...
-
Customer Resolutions Executive
3 weeks ago
Solihull, West Midlands, United Kingdom Secure Trust Bank Ltd Full timeOur Customer Resolutions Team exist to ensure that every customer receivesthe highest level of service from our business and when things go wrong (which sometimes they do) that we put things right, not just for that customer but for all customers thereafter, ensuring that mistakes are not repeated but used to continuously improve our offering. We are...
-
Knowledge Management Support Officer
4 weeks ago
London, United Kingdom NHS Resolution Full timeNHS Resolution is a not-for-profit part of the NHS working for health care providers to resolve claims fairly and to share learning across the NHS and beyond. We provide a supportive environment for our staff with specialist training and the opportunity for personal development. Ensuring we continue to have the right people, in the right roles with the...
-
Debt Resolution Officer
4 weeks ago
London, United Kingdom Newham Council Full time**Job Description Debt Resolution Officer** £30,033 - £31,440 per annum 3 x Permanent **About Us** OneSource Debt Resolution Services is a shared serviced partnership between The London Borough of Newham and the London Borough of Havering. This in-house Enforcement Team, operates within the M25 and is responsible for the collection of a variety of...
-
Repairs Resolution Officer
3 weeks ago
London, United Kingdom AKTON Resourcing Ltd Full timeRepairs Resolution Officer Southwark I am recruiting for a local authority who is looking for someone to investigate and respond to stage one complaints and members enquiries. The complaints relate to repairs and engineering complaints. Job Role To support the Repairs Resolution Manager in the implementation of systems, policies and processes which...
-
Repairs Resolution Officer
3 weeks ago
London, United Kingdom AKTON Resourcing Ltd Full timeRepairs Resolution Officer Southwark I am recruiting for a local authority who is looking for someone to investigate and respond to stage one complaints and members enquiries. The complaints relate to repairs and engineering complaints. Job Role To support the Repairs Resolution Manager in the implementation of systems, policies and processes which...
-
Repairs Resolution Officer
3 weeks ago
London, United Kingdom AKTON Resourcing Ltd Full timeRepairs Resolution OfficerSouthwarkI am recruiting for a local authority who is looking for someone to investigate and respond to stage one complaints and members enquiries. The complaints relate to repairs and engineering complaints.Job Role To support the Repairs Resolution Manager in the implementation of systems, policies and processes which encourage...
-
Customer Complaints Officer
1 month ago
London, United Kingdom Tate Full time**Customer Resolution Officer (Complaints)** **Colindale - North London NW9** **£16.00 per hour** **Temp Ongoing** Tate are currently recruiting for a Complaints Handler to join our client, one of the UK's top housing associations based in Colindale, North London, on a temporary on-going basis. The role is starting at £16.00 and is working 36 hours a...
-
Independent Committee Member
4 weeks ago
London, United Kingdom NHS Resolution Full timeJob summary NHS Resolution is seeking to make a key appointment to our Reserving and Pricing Committee (RPC) to sit alongside existing members who comprise members of the executive committee, and a non-executive director. Main duties of the job NHS Resolutions Reserving and Pricing Committee (RPC) supports the Chief Executive in their role of...
-
Digital Content and Channels Executive
1 month ago
London, United Kingdom NHS Resolution Full timeYou will join a Digital Communications team which supports the delivery of external and internal digital communications projects across the organisation. The post holder will use their experience in graphic design and digital content creation to deliver and co-ordinate digital projects and campaigns helping our organisation meet our corporate priorities,...
-
Independent Committee Member
4 weeks ago
London, United Kingdom NHS Resolution Part timeJob summaryNHS Resolution is seeking to make a key appointment to our Reserving and Pricing Committee (RPC) to sit alongside existing members who comprise members of the executive committee, and a non-executive director.Main duties of the jobNHS Resolutions Reserving and Pricing Committee (RPC) supports the Chief Executive in their role of Accounting Officer...
-
Independent Committee Member
4 weeks ago
London, Greater London, United Kingdom NHS Resolution Full timeJob summaryNHS Resolution is seeking to make a key appointment to our Reserving and Pricing Committee (RPC) to sit alongside existing members who comprise members of the executive committee, and a non-executive director.Main duties of the jobNHS Resolutions Reserving and Pricing Committee (RPC) supports the Chief Executive in their role of Accounting Officer...
-
Complaints / Resolutions Officer
1 month ago
London, United Kingdom Daniel Owen- UK Full timeComplaints Officer S_1708355911 Posted: 19/02/2024 - £21 - £23 per hour - City of London, London - TEMPORARY **Complaints / Resolutions Officer** **SE London** **£21 - 23p/h** **Housing and Repairs** **Hybrid Working - 1 day in the office a week** **Temp to Perm Role** - Dealing with stage 1 and stage 2 complaints Leading Social Housing Organisation...
-
Resolution Analyst
3 weeks ago
London, United Kingdom Adecco Full timeAdecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicity's, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by highlighting their talents, skills, and unique experience in an...
-
Housing Dispute Resolution Officer
3 weeks ago
West London, United Kingdom Red Personnel Full timeRole Title: Dispute Support Assistant Department: The Housing Hub The Economy Reports To: Dispute Resolution Manager Pay Rate Per Hour: £18.52 PAYE or £22.92 Umbrella PAYE Duration: 2 Months initially Location: West London (Hybrid based) Role Role Description: Join our team and be a crucial part of delivering an effective complaints, enquiries, and...
-
Customer Service Officer
1 month ago
London, United Kingdom AKTON Resourcing Ltd Full timeCustomer Service Officer Camden 21/hr Start date: ASAP AKTON Recruitment is working closely with the local authorities and we are looking for a Customer Service Officer in the Camden area. 3 - 6 months contract. JOB PURPOSE To represent the Council by providing the first point of contact with customers, providing advice and applying sound judgement...
-
Feedback and Resolutions Officer 1032116
6 days ago
London, United Kingdom Essential Employment Full timeFeedback and Resolutions officer needed in london £20ph ref 1032116 Full time hours on a temporary basis. Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.
-
Repairs Resolution Officer
6 days ago
London, United Kingdom Triumph Consultants Ltd Full time**What's involved with this role**: **Temporary Repairs Resolution Officer - Housing** **Reference no: Southwark 5229560** **Pay rate: £18.03 per hour PAYE** **Role Length**: **This opening assignment is for 3-4 months** **Office based role** A Repairs Resolution Officer is required to undertake the day to day management of repairs and major works and...
-
Customer Response Officer
4 weeks ago
London, United Kingdom LA Recruiters Full timeOur local authority client has a 3-month contract vacancy (with the possibility of extension) for the role of a CUSTOMER RESPONSE OFFICER, details as follows **Job Purpose** - To coordinate or undertake customer liaison and communication in relation to customer complaints, including Ombudsman, MP and Member enquiries. - To coordinate or undertake the proper...
-
Resolution Analyst
2 weeks ago
London, United Kingdom Adecco Full timeAdecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicity's, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by highlighting their talents, skills, and unique experience in an...