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Events Administrator
3 months ago
Events Administrator, Fixed Term Contract (FTC) till mid-December 2024, potentially going Permanent, £27,500 PA, Hybrid, C.London/Remote The Role The Events Administrator plays a vital role in supporting the Events Operations Team within ICE. You will be responsible for providing administrative support for a variety of events, including conferences, lectures, seminars, webinars, and internal meetings. This role offers the opportunity to work in a fast-paced environment and gain valuable experience in the events industry.
Duties & Responsibilities Customer Service Respond to delegate enquiries promptly and professionally via phone, email, and in person. Process delegate registrations and ensure accurate booking. Monitor event and paper inboxes to ensure timely communication.
Prepare and distribute pre-event materials to delegates. Liaise with other departments to create targeted guest lists for specialised events. Communicate with speakers regarding presentations and audio-visual requirements.
Manage sponsor and exhibitor contracts, ensuring their needs are met. Attend and assist with the running of events, both virtual and in-person. Operational Tasks Generate KPI reports to monitor departmental performance.
Prepare detailed event reports for staff use on event days. Manage delegate badge and information production for smooth registration. Process technical synopsis and paper submissions, storing information accurately.
Record meeting minutes (occasionally) to maintain accurate records. Extract data and compile reports to ensure up-to-date information for future events. People Management Train new or temporary staff on departmental processes and procedures.
Order necessary office supplies. Manage printing to ensure event collaterals are prepared on time. Order catering (if applicable) to enhance the attendee experience.
Process registration fees to confirm delegate bookings. Process delegate fee refunds efficiently. What
We're Looking For In
You Experience in an office/administrative environment. A flexible approach and ability to solve problems independently. Experience using a database or CRM system (preferred).
Excellent verbal and written communication skills. High level of attention to detail. A-level or equivalent qualification.
Experience working on multiple projects simultaneously and meeting deadlines. Proficiency in Microsoft Word and Excel. Touch typing skills (preferred).
Customer focus, self-motivation, strong organisational skills, and teamwork abilities. Experience in events or conference administration (advantageous). ICE Group benefits include Hybrid working, 2-3 days/week in office, rest remote 25 days annual leave plus bank holidays, pro-rata Shutdown over Christmas Annual £100 allowance towards your wellbeing Up to 8% of salary contributed to a personal pension scheme 24-hour employee support line Death in service benefit equivalent to one year’s salary Interest free season ticket loan Cycle to work scheme Big Gym membership savings with the GymFlex scheme Your Rewards discount scheme ICE Group is an equal opportunities employer and welcomes applications from all sections of the community.
General Data Protection Regulations (GDPR) 2018 The data collected via this application process will only be used by the ICE Group for the purpose of recruitment and for the performance of an employment contract if a job offer is made. This data will not be disclosed to any external sources without express consent unless required to do so by law.
Unsuccessful applicants’ data, both electronic and paper will be deleted/shredded six months from date of application. The ICE Group’s Data Protection Officer is Shah Ali, who can be contacted at shah.ali@ice.org.uk Applicants have the right to complain to the ICO at if they have a concern with the way ICE are handling their data.
