DVLA Enforcement Officer

4 weeks ago

Gateshead Tyne and Wear, United Kingdom NSL, part of Marston Holdings Ltd Full time

DVLA Enforcement Officer

DVLA Gateshead

£26,520 P/A

42.5hrs per week

At NSL, our vision is to make the UK a safer, fairer and better place to live and work. We help our clients innovate and improve services to deliver better outcomes. Built on trust and respect, we are driven and inspired to deliver as one team, and are proud of what we do. We provide frontline, back office and customer support services to design and manage places used by the public and provide national enforcement expertise at our borders and infrastructure. With over 4,000 colleagues in 250 locations across the UK we serve over 150 clients and 20 million citizens. Here at NSL, everyone is welcome. We have an inclusive workforce that offers employment opportunities whoever you are, wherever you work and whatever you do. We are bronze aware holders of the Armed Forces Covenant and actively encourage applications from Armed Forces personnel, veterans and reservists. We are committed to our core values, they are key to the way we work with our colleagues, customers and suppliers, joining us would mean upholding these values in everything you do:

  • Professionalism - Achieving the Highest Standards
    * Accountability - ownership and responsibility of our actions
    * Respect - For each other and customers
    * Transparency- open in the way we engage and do business
    * Innovation - Enthusiasm for new ideas and technologies

Our Enforcement Officers play a big part in clamping untaxed vehicles on behalf of the DVLA.

Your day starts with a briefing from your manager, and making sure you`ve got everything you need for the day ahead. You`ll drive one of our specialist ANPR vehicles which will locate untaxed vehicles on public highways as you drive by. You will then be responsible for making sure any vehicles flagged are clamped and dealt with in the right way.

Dealing with members of the public is a big part of the role, sometimes in difficult circumstances, so you must be a great communicator.

What you'll be doing

  • To liaise with members of the public and give advice regarding the clamp and fines.
    * To advise the public on payment methods and other issues regarding enforcement action taken on their vehicle.
    * Can often work with other agencies, when required including, Police, DVLA and VOSA.
    * Deals with enquiries from the public regarding enforcement action and ensures the relevant information packs are available.
    * Must be flexible in their attitude to working hours, locations and must be prepared to take on other roles, temporarily, as required by the operation.
    * Be presentable and show high levels of personal integrity and honesty.
    * Attends a daily briefing and collects all de-clamp information and reports relevant to the days work.
    * Ensures all vehicles and enforcement equipment is serviceable and fit for purpose, reports all faults to the Pound Manager. All relevant stationary, clamps and locks are on the vehicle.
    * Completes daily reports regarding activities, clamp loads and equipment issues.

What you'll need

  • Driving licence
    * Computer literate.
    * Ability to communicate with the public, often in difficult and demanding circumstances.
    * Ability to compile simple reports
    * Customer service

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