Civil Enforcement Officer

3 days ago

Gateshead, United Kingdom Gateshead Council Full time

**Civil Enforcement Officer (Parking),**

**Grade **D - This is an all inclusive grade to reflect working shifts, an allowance is payable for weekend working.**

Gateshead Council is ambitious for its residents, visitors and business, and has a vision to make Gateshead a place where everyone can thrive. As areas such as Gateshead Quays develop, and we work to improve air quality, there will be ever more focus on ensuring that parking facilities are properly used and improper parking is tackled effectively.

We are therefore seeking to recruit more Civil Enforcement Officers within our parking enforcement team, which is part of the Council’s Highways & Waste Service.

Do you want a role where you’re recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself?

Do you want to work with us in helping to create spaces that are great to work and/or live in? If so, please keep reading as you may be just what we’re looking for

We’ve got an exciting opportunity for Civil Enforcement Officers to join our brilliant team, whose ambition is to deliver on our ambition for Gateshead.

If you are interested in joining a great organisation with an excellent employee offer, then this could be the ideal opportunity for you.

**About the role.**

Our Civil Enforcement Officers patrol the roads and public car parks of Gateshead across a shift pattern. Your primary role will be to encourage safe and considerate parking by taking appropriate action, in line with national and local requirements, against improperly parked vehicles so that other drivers and road users can go about their daily business with minimum disruption.

Your key goals will be to improve road safety, help keep traffic flowing and to make sure that everybody who drives in Gateshead has an equal and fair opportunity to park and go about their daily business, as well as to help protect the Councils’ parking revenue.

Experience of working in a parking enforcement environment would be an advantage, but full training and support will be provided to develop you into the role.

What you’ll be doing?

Enforcing parking restrictions in line with national and local requirements and managing parking facilities both on street and car parks.

To record and report ticket machine faults.

To record and report defective regulatory signs, lines other parking equipment.

Provide and maintain a high standard of customer service at all times.

Please take a look at the full job profile. It’s important that you read it in full and check that you meet the essential criteria.

**A bit about Gateshead Council**

We’re truly committed to providing our customers with the highest quality of service and we need like-minded people who can help us deliver a sector leading service. We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are.

**What’s in it for you? Well, there’s so much on offer and here’s just a few of the highlights**
- You’ll be paid a competitive salary plus additional allowances where relevant.
- We’ll help you save for your future with an outstanding employer contribution to your pension of approximately 18.9% per year.
- You’ll get a generous annual leave package of 26 days annual leave (plus to additional statutory days) for new employees, rising to 30 days (plus to additional statutory days) after 5 years continuous local government service.
- You have the chance to buy up to 10 additional holidays per year.
- You’ll have access to great health and wellbeing support, including discounted membership to GO Gateshead Leisure Services and ability to use our cycle to work scheme.
- We’ll give you the chance to take advantage of various offers and discounts on shopping and household spend, including O2, Virgin Media and Dell

**You must have**

**Knowledge**
- Parking related legislation
- Traffic Management Act 2004

**Qualifications**
- City & Guilds Level 2 Certificate for Parking Enforcement Officers (1885) (or willing to work towards attaining this qualification)
- Full driving licence, access to a car to a means to mobility support

**Officers should be**
- Able to deal politely and tactfully with a wide range of people including members of the public who may be confrontational, aggressive and abusive.
- Recognising potential conflict and taking steps to diffuse situation.
- Remaining calm under pressure.
- Working alone independently.
- Ability to carry out duties involving a significant amount of walking in all weather conditions on a daily basis.
- Able to demonstrate a flexible approach to work.

**Experience**
- Strong communication, observational and customer care skills.
- Working in a customer focused environment.
- Computer skills

**It’s time to apply**

For an informal discussion or if you need any assistance, please contact Vikki Main 0191 4333155

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