Enforcement Officer
1 week ago
Vacancy ID:
- Town:
- Gateshead
- Closing Date:
- 19Mar2023
- Salary:
DVLA Gateshead NE10
At NSL our vision is to make the UK a safer fairer and better place to live and work We help our clients innovate and improve services to deliver better outcomes Built on trust and respect we are driven and inspired to deliver as one team, and are proud of what we do We provide frontline back office and customer support services to design and manage places used by the public and provide national enforcement expertise at our borders and infrastructure
- Professionalism: Achieving the Highest Standards
- Accountability ownership and responsibility of our actions Respect For each other and customers
- Transparency: open in the way we engage and do business Innovation Enthusiasm for new ideas and technologies
Your day starts with a briefing from your manager and making sure you've got everything you need for the day ahead You'll drive one of our specialist ANPR vehicles which will locate untaxed vehicles on public highways as you drive by.
Dealing with members of the public is a big part of the role, sometimes in difficult circumstances, so you must be a great communicator.
What you'll be doing:
Liaising with members of the public and give advice regarding the clamp and fines.
Advise the public on payment methods and other issues regarding enforcement action taken on their vehicle.
You can often work with other agencies, when required including, Police, Local Council, DVLA and VOSA
Dealing with enquiries from the public regarding enforcement action and ensuring the relevant information packs are available.
You will need to be flexible in your attitude to working hours, locations and must be prepared to take on other roles, temporarily, as required by the operation.
Attend a daily briefing and collects all de-clamp information and reports relevant to the day's work
Ensures all vehicles and enforcement equipment is serviceable and fit for purpose reports all faults to the Pound Manager.
All relevant stationary clamps and locks are on the vehicle Completes daily reports regarding activities, clamp loads and equipment issues.
What you'll need:
Driving licence.
Computer literate Ability to communicate with the public often in difficult and demanding circumstances.
Ability to compile simple reports.
Customer service skills.
Job Types:
Full-time, Permanent
Salary:
£22,652.50
Benefits:
- Bike to work scheme
- Onsite parking
- Store discounts
- Free uniform
- Paid holiday
Schedule:
- 42.5 hours per week over 5 days.
Sunday
- Thursday.
Application question(s):
- This role involves clamping untaxed vehicles on behalf of the DVLA, would you be comfortable carrying this action out?
Licence/Certification:
- Driving Licence (required)
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