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Communications and Engagement Officer

4 months ago

Pan Wales, United Kingdom Welsh Government Full time

Care Inspectorate Wales (CIW) registers, inspects and takes action to improve the quality and safety of care services for the well-being of the people of Wales.

This role is an integral part of the team here at CIW and we are looking for a communications and engagement ‘all-rounder’. The successful candidate will be given the opportunity to gain a wealth of experience; from supporting the coordination of face to face and online events to creating engaging digital content.

This is an exciting time for us at CIW as we embark on our new digital transformation programme. This role will help shape and implement our creative and digital media strategy, creating dynamic and engaging content across all our platforms. 

A big part of this role is to support the business by providing a professional communication function to a range of internal customers; from creating videos for our Chief Inspector to shadowing our inspectors and getting video footage to share best practice – no two days will be the same.

Key tasks  

Prepare and produce a range of content for different audiences and platforms including:

Website content

Videos (creating storyboards, filming and editing)

Animations

News articles

Intranet content

Presentations

Case studies

Vlogs

Blogs

Coordinate face to face and online events for internal and external stakeholders at all levels.

Provide communication advice and guidance to the various CIW teams, ensuring all their communication activity follows our brand guidelines.

Support the development and delivery of detailed communication plans to support business objectives and programmes of work Assist in developing and managing our digital/social media channels.

Assist the Digital Communications Manager to create and add content to our external website and internal intranet site.

Assist in the development of new digital products.

Design, create and disseminate a range of communication outputs such as flyers, banners and e-newsletters.

Assist in the management of the CIW communication mailbox to advise and field enquiries/responses to respective staff and customers.

Support the design and publication of range of national and local reports.

Keep up to date on emerging digital media trends and the use of Artificial Intelligence (AI).

Development opportunities  

This is an excellent opportunity to get hands on experience in a fast paced and dynamic communication and engagement team. The role is diverse, creative and dynamic and the successful candidate will be able to hone their creative, digital and editorial skills, creating content across a range of digital and traditional communication channels.

If you are looking for a role that is truly diverse whilst working for an organisation that really makes a difference to people’s lives on a daily basis then look no further.

Other vacancy related information  

A reserve list may be held for this opportunity. Any candidate who is successful in being offered a reserve status, will remain on the reserve list for 12 months.

As Welsh language skills are essential for this role, candidates are required to present evidence for at least two questions from the behaviour, experience or technical criteria in the alternate language. For example, if the application is being submitted in English, at least two of the examples should be written in Welsh. If the application is being submitted in Welsh, at least two of the examples should be written in English.

Although this role is Welsh essential, the role itself will use English around 70% of the time. The Welsh need is to ensure the team has sufficient fluent Welsh language skills to take part in Welsh language events, draft Welsh language social media content and respond to digital correspondence in Welsh. 

This role is based in the Merthyr, Carmarthen or Llandudno Junction Office. Colleagues are expected to work from a blend of locations, including some time working at home, as required. The agreed office location will be the designated place of work and any remote or home working arrangement does not constitute a change to your designated place of work or contractual terms and conditions. The successful candidate will be expected to pay for their commute to their normal place of work. Travel to other locations that are not your chosen normal place of work will be paid for by CIW.

If after interview stage, there are two successful candidates with the same score but there are not enough posts available, the panel will first revert back to the overall score for their application.

If this still results in the same total score, the panel will appoint based on the highest Experience score.