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Senior Administrator

2 months ago

City, United Kingdom The Portfolio Group Full time

Portfolio are proud to be exclusively representing our award-wining, multinational HR & Employment Law services client in their search for a Senior Administrator. This role sits within the Workforce Planning department and is a very fast paced role. We are looking for a strong administrator with excellent attention to detail and organisational skills, to provide support the WFP team. You will be managing Law consultant's diaries, updating multiple systems, dealing with phone and email queries amongst other duties. This role is integral to the smooth running of the department, Legal administration or Workforce planning would be advantageous. If you are looking for a new challenge, please apply today and we'll be in touch

Job Overview

To prioritise workforce optimisation of tasks within the Legal Services Department. Have the

ability to work with various systems re data entry and auditing. Confident and effective

communicator as you will be required to speak daily with Legal Experts over Teams

and face to face re the management of their workloads.

You will have prime responsibility for processing our communications for both our internal

and external clients and other relevant parties, as well as support the new work and

handover processes, billing, insurance queries and support, and updating and closure of

files whilst ensuring the accuracy of data relating to ongoing matters or following their

conclusion.

Day-to-Day Responsibilities

Co-ordination of Legal Experts' diaries and the ability to prioritise their workloads

effectively.

Administrative tasks such as case reviews, gathering important information from

emails and teams' requests, then inputting data into various systems.

Auditing and housekeeping tasks from numerous systems.

Logging-in and allocation of cases.

Contract checks and reviews.

New-work and Cases' handover processes.

Liaising frequently with Legal Experts over teams, email and face to face regarding

their workloads and requirements.

Inbound calls and outbound calls to Clients, Legal Experts and Tribunals. The need

for the calls is to usually gather information to allow the Department to plan and run

more effectively.

Chasing clients in arrears; checking any exited clients against live tribunals and

providing details to Finance for clients who require additional invoicing.

Provide support to the Workforce Planning Litigation Manager as required and to

provide support to the Client Liaison Team as needed to deputise in their absence.

Meet departmental and company protocols and KPI's.

All written client correspondence to contain clear, accurate and thorough information

and meet required company standards.

Audit and Housekeeping of Workforce Planning Workflows

Key Skills

Company Confidential

A 'Yes I Can' attitude - solution oriented.

Ability to work in an extremely fast-paced environment.

Strong time management & effective organisational skills.

Strong communication skills via all mediums.

Ability to prioritise tasks.

Ability to use your own initiative and problem solve.

Auditing skills.

Microsoft office proficient.

A dynamic and flexible approach, as well as the ability to work under pressure and

within a Team.

Workforce planning experience would be an advantage.

BENEFITS

25 days' holiday, plus bank holidays

Day off on your birthday

Cash plan for you (and your children, if any)

Holidays increase after 2- and 5-years' service.

Contractual sick pay

Private medical insurance after 5 years' service

Pension Plan and Life Insurance

Pension plan contributions increase after 5- and 7-years' service

Holiday season bonus after 3 years' service

Profit Share Scheme

Season Ticket loan scheme

Cycle to work scheme and Free on-site Gym

Access to Employee Assistance Programme

Free breakfast every Monday and social sessions on the last Friday of the month with

free food and drink - we call this Fab Friday'

Company incentives, access to discount schemes

INDMANJ