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Meeting and Events Operations Manager
3 months ago
Due to an internal promotion, we have an exciting opportunity to for an operations manager to join the Meeting and Events team.
The Belfry Hotel & Resort is an award-winning hotel, home to 300+ luxurious bedrooms and suites, several restaurants and bars, events and meetings spaces, a leisure club and spa. Our three golf courses, including The Brabazon, are recognised as world-class, and home to this year's Betfred British Masters. Whether you're drawn to our iconic golf courses, the serenity of the spa, the excitement of guest services, or our behind-the-scenes operations, there's a place for you in our vibrant team.
We are writing a new and exciting chapter in the history of The Belfry. A major expansion and renovation project has begun at our resort, due for completion in Autumn 2025. With a substantial investment in excess of 80 million, we are enriching our resort including the addition of a new event space, The Masters Suite, 149 extra bedrooms, a state-of-the-art leisure club, and much more.
We believe in taking care of our team just as much as we do our guests. That's why we were named in the 2024 Caterer's Top 30 Best Places to Work, as well as Springboard's 2024 Best Employer. So, join us on our journey as we unveil a new and unparalleled resort.
The Belfry Meetings and Events:
At The Belfry we have beautiful event spaces. Our comprehensive and stylish meeting facilities comprise of 25 conference and banqueting rooms and can cater for a variety of events up to 1000 guests across multiple events in one day. From board meetings to a full scale conference or a product launches and we work with some huge brands and high profile corporate clients. The resort also caters for more leisure based events such as weddings, christenings and birthday celebrations. We can cater for up to 1000 guests across multiple events in one day.
Being the one largest department at the resort, our meetings and events department is responsible for over 6m revenue annually, with the a number of bars generating 1.6million plus annual revenue. The department has a payroll budget of 1 million with around 120 team members.
You will be given a 45 hour per week contract. As the Meeting and Events Manager, you will be part of the team responsible for the smooth running of the department, ensuring excellent guest service is delivered by the team at all times. This is a fantastic opportunity for an aspiring Assistant F&B manager to gain great experience and skills in a multi-faceted role at England's leading resort.
About the role:
You will be given a 45 hour per week contract. As the Meeting and Events Operations Manager, you will be responsible for the smooth running of the department, ensuring excellent guest service is delivered by the team at all times. This is a fantastic opportunity for an aspiring F&B manager to gain great experience and skills in a multi-faceted role at England's leading resort.
Your responsibilities will include:
- Assist the Head of Meeting and Events with a hands on approach to the running of the functions and events whilst enhancing the guest experience
- Work closely with organisers, VIPS and other prestigious clients to deliver their expectations ensuring the highest attention to detail
- Liaise with other heads of departments in order deliver what the client wants and maintain working relationships
- Ensure your department exceeds targets by driving success and managing costs
- To assist with managing, training, and developing a large team
About you
- Driven to deliver exceptional customer service in a stunning environment
- An experienced Assistant Manager who has led teams in a similar role, managing a large and diverse team across multiple events
- An inspirational leader who develops your team and fosters excitement for our food and drinks offering
- Fantastic eye for detail
- Problem-solver, experienced in taking the initiative and achieving seamless services
- Able to develop strong relationships with your guests, team, and colleagues
- Excellent communication and organisational skills
Belfry Benefits
Learning & Development
We inspire and develop our team through on-the-job coaching & mentoring, in-house training and provide access to our online learning platform, The Belfry Campus. We offer apprenticeships in a host of subjects delivering nationally recognised qualifications to help advance careers, and our LEAD development programme empowers and inspires our teams to grow from Team Member through to Executive roles. We aim to promote internally where possible, nurture ambition and ensure all our team looking to progress have development plans in place, to support you to achieve your potential.
Wellness
We prioritise your wellbeing with discounted gym memberships and wellness programmes for personal growth. Partnering with The Burnt Chef Project, we offer mental health support and access to funded counselling. Our healthcare schemes include life assurance, 24-hour GP services, and health cash-plans, while our Menopause Support programme provides tailored assistance. With Wagestream access, you can easily track earnings, manage savings, and access wages on your terms, promoting financial wellness. Our Cycle2Work scheme supports sustainable travel for environmental and team wellbeing.
Showing our appreciation
We appreciate our team with our annual Belfry Awards, long service recognition, and extra holidays for loyalty and team events. Enjoy discounts at our resort's restaurants, bars, spa, and golf, for you and your friends & family. Access to Perkbox provides discounts & vouchers for everyday use plus on the spot rewards for your hard work. We provide free parking, a subsidised taxi service, and complimentary meals during shifts.
Making a difference
We are committed to sustainability and are proud of our Silver Award from Green Tourism and GEO Certification. The Belfry, spanning 550 acres in the Midlands, prioritises giving back to our local community and protecting wildlife. We integrate ESG into everything we do, from charity initiatives, raising over 20,000 last year, to golf course maintenance. We track charitable work at personal, departmental, and resort-wide levels to showcase our community contributions.
Our Values
Working here is more than 'just a job': we are a community that values each individual's contribution and growth, whilst supporting each other's success - regardless of department or role. Our Belfry Beliefs - Make a Difference, Own Our Actions, Better Together, and Deliver Every Day - aren't just words; they're the foundation of our culture and the essence of who we are.
If you're seeking a place where you can contribute, grow, and have a lasting impact - then the Belfry Hotel & Resort is the place for you.
