Customer Service Representative

3 weeks ago

Bletchley, United Kingdom Ideal Personnel & Recruitment Solutions Limited Full time

Our client has a vacancy for an Customer Service Representative to support the Account Managers and advise on other services to achieve sales growth targets.

Essential Duties:

  • Ensure the timely integration of new business.
  • Implementation of targeted promotions.
  • Maintain up to date and accurate knowledge on the full range of services, to be able to advise appropriately.
  • Maintenance of systems.
  • Liaison with internal teams, both in the UK and US, as necessary.
  • Deal with queries efficiently and accurately.
  • Generation of production proofs, based on specifications.
  • Assisting customers as appropriate.
  • Coordinating client reporting as required.
  • Supporting the drive for sales growth via effective execution of existing orders and advising clients appropriately about products and services.
  • Attending meetings with Account Managers as appropriate and client training on systems where appropriate.

Knowledge, Skills, and Abilities:

  • Customer-centric approach.
  • Attention to detail.
  • Good administrative skills, able to prioritise workload and work on own initiative.
  • IT literate.
  • Good levels of literacy and numeracy.
  • Problem-solving and solutions-focused.
  • Positive and constructive approach to working with others.
  • Flexibility is critical must be able to adapt to frequent change
  • Experience of B2B client support.
  • Proven experience of working in a fast-paced, changing environment.

Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.

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