Complaints Administrator
4 weeks ago
We have a current opportunity for a Customer Resolutions Officer on a permanent basis. The position will be based in
Join Our Client's Team as a Complaints Officer
Are you passionate about ensuring exceptional customer experiences and resolving issues effectively? We are seeking a dedicated Complaints Officer to join our client's dynamic team
Role Overview: As a Complaints Officer, you will play a pivotal role in managing and resolving customer complaints. Receiving and documenting customer complaints in a timely manner.
- Investigating complaints thoroughly and gathering the necessary information.
- Liaising with relevant departments to address customer concerns and find appropriate solutions.
- Implementing measures to prevent recurrence of complaints and improve overall customer satisfaction.
- You will prepare evidence, submit regular reports and deal with information relating to Subject Access Requests.
Requirements:
- Previous experience in complaint handling role preferred.
- Strong communication skills, both verbal and written.
- Excellent problem-solving abilities and attention to detail.
- Ability to work independently and collaboratively within a team.
Why Join Us:
- Competitive salary and benefits package.
- Ongoing training and development opportunities to enhance your skills
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