Installation Administrator

2 months ago


Northampton, United Kingdom Mitie Full time

Mitie has a great opportunity for a Installation Administrator to join the Total Security Management Team working in partnership with Sainsbury's.

Base Location: Flexible/Mitie Head office -Northampton

Hours per day: 40

**Job Overview**
- Build and maintain effective professional customer relationships and communications
- A point of contact for the Customer
- Help manage customer service delivery and communications
- Supporting the management team, Project Manager with data for all System relative queries
- Maintenance of the Works tracker information which is to be updated daily to ensure accurate data for Customer, Management Team.
- Communication with the client or Management team to ensure accurate data.
- Weekly meeting with customer on project status and a requirement to accurately update the Customer, Management team on any queries over projects.
- Collate data and formalise trackers, and Trend graphs for comms to the customer and within the Business

**Main Duties**
- Management of contractors to ensure all projects are within SLA timelines.
- Build a close relationship with our suppliers and installers
- Support, Escalate (where Required) trackers and update weekly, handovers, Projects, Budgets
- Ensure that all orders are placed within 3 days of receipt and highlighting any issues which could delay a project.
- Issue works to contractors within 3 days to ensure that deadlines and SLAs can be met.
- Be able to Operate within the Cash operating World for logging jobs etc
- Excellent attention to detail
- Ensure any complaints received are dealt with in a professional manner and all actions taken are reported to the relevant Manager
- Supporting the Management Team, Installation Manager with information for Customer daily/weekly/monthly spreadsheets for clients as and when requested.
- Carry out any other duties as requested by Management

**What we are looking for**
- Excellent customer relationship skills, Management of others
- Team player who is capable of working autonomously in supporting Service for the client
- Excellent verbal communication skills to ensure good communication with both customer and engineers.
- Advanced communication and organisational abilities,
- Enthusiam in a growing and customer focused environment
- Passion for exceptional customer service delivery
- Ability to own issue and facilitate resolution through effective prioritisation and working with colleagues in engineers teams
- Familiarity with CASH for windows or equivalent is desirable

**Security and Health & Safety**
- Follow Group and company policies and procedures at all times
- Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment
- Use all work equipment and personal PPE properly and in accordance with training received
- Report any issues or training needs to your Line manager and /or via your divisional incident reporting system



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