Customer Service Advisor

4 weeks ago

Bletchley, United Kingdom Response Personnel Ltd Full time

Customer Service Advisor

12-month Temporary contract

12.00 per hour

Hours: Monday to Friday: 08.30 - 17.00

Full time onsite.

We are recruiting a Customer Service Advisor to work for our prestigious, innovative client based in Milton Keynes.

If you are looking for an opportunity to work for a global brand and provide excellent customer service, we would welcome the opportunity to speak with you.

Responsibilities: Customer Service Advisor

  • Respond efficiently and professionally to incoming emails and calls, to provide a single point of resolution for customers and internal colleagues.
  • Responding to queries in respect of products and services within the agreed time scales, investigating the queries on the various IT systems used throughout the Company.
  • Record all queries and action points on the relevant department customer contact system.
  • Carry out necessary contract administration within service level agreement, ensuring adherence to task specific procedure and process.
  • Prioritise and organise workload to ensure completed within service level agreement.
  • Ensure company standard of communication with customers (internal and external) reached on all calls, emails, live chats, text chats and correspondence adhering to targets.
  • Taking ownership and working within guidelines to resolve customers' and other departments queries on specific contractual matters, including the provision of settlement figures and general account enquiries, with responses verbally, electronically and written as appropriate.
  • Pass & maintain relevant accreditation/compliance/ knowledge to the desired standard e.g. FCA, DPA, Money Laundering, SAF, ECCD, Code of Conduct, Anti-bribery and corruption.

Skills / Knowledge/Experience: Customer Service Advisor

  • GCSE or equivalent English Language and Mathematics is preferable.
  • Previous customer service experience, preferably within the finance industry.
  • Effective telephone and negotiation skills in both written and verbal.
  • Excellent administrative skills.
  • Keen eye for accuracy and attention to detail.
  • Able and willing to take ownership of problems and resolve them to a satisfactory conclusion within predetermined time frames.
  • Demonstrate ability to learn and employ finance and credit-control knowledge.
  • Self-motivated with the ability to work within a pressurised environment whilst maintaining focus on personal, departmental and company objectives.
  • Able and willing to take ownership of problems and resolve them to a satisfactory conclusion within predetermined time frames.

Response Personnel, an independently owned company and experts in recruitment since 1997.

Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, Industrial and Technical sectors.

For information on other roles, we have available please call (phone number removed) for further details.

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