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Technical Training Manager

4 months ago

London, United Kingdom Counter Terrorism Policing Full time

In an emergency call 999.
Technical Training Manager – Police Staff – Counter Terrorism Policing HQ
As a Technical Training Manager, you’ll have a key task: todevelop and deliver bespoke technical training across a range of technologies for CTP projects. Together with your West Midlands training team, you’ll lead technical (second line) and service support (first line) training for over 70 staff in the CTP Customer Service Centre (CSC). Day to day, you’ll carry out training needs Analysis workshops with stakeholders and then develop and deliver training sessions either independently or with subject matter experts. It means translating complex technical documentation into training programmes, evaluating courses, and following strict governance and compliance rules. Line Management of a West Midlands based/hybrid training team.
Lead and manage training for Technical Teams and the Service Desk Team.
Lead Training needs analysis (TNA) workshops with stakeholders across CTP and third parties.
Interpret complex technical documentation into training programmes.
Deliver technical training sessions independently and/or in collaboration with subject matter experts ensuring there is emphasis on an inclusive and diverse learning environment.
Deliver business-as-usual training independently and/or in collaboration with subject matter experts to include any changes to existing training in business as usual.