Student Services Coordinator

3 weeks ago

Brighton East Sussex, United Kingdom Study Group Full time

Contract type: Full Time, Permanent (37.Brighton Head Office (80% remote)

Join our team as a key player in delivering an exceptional student experience across the International Study Centre (ISC) network and the Online Digital Learning Hub (OLDH). This role encompasses comprehensive support for students, agents, and parents, both pre- and post-arrival. Be a driving force in ensuring sector-leading outcomes for our diverse student community.

The role includes servicing and supporting students, agents and parents during the pre-arrival and post-arrival phases of the student journey, as well as offering assistance to colleagues across campuses and other functional areas as required.

* Delivery of student-facing support as part of a centralised Pre-Arrival service

* Responsible for everyday point of contact support for specific campuses and ensuring that student, agent, sponsor and parent enquiries are responded to appropriately and within agreed Service Level Agreements (SLAs)

* Ensure accommodation fulfilment, airport transfers, insurance products and other services as required are completed accurately and in a timely way.

* During peak periods support the Central Student Administration function by effectively completing Pre-CAS interviews and capturing output

* Delivery of administrative support on an ad-hoc basis, primarily supporting ISC campus and ODLH colleagues with ‘post-arrival’ duties

* typically focussing on the management of booking information, debt management and financial adjustments within agreed SLAs

* Proactively liaise with campus staff to identify needs and offer campus-based support where required.

Experience working in a busy office environment (essential)

* Demonstrated experience in delivering student-facing support (desirable)

* An interest in the International Higher Education Industry

Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.

For successful applicants the following checks will be conducted- Criminal Background Check (country specific), x2 References, ID and Right to Work checks as well as Education Verification.

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