Customer Service Advisor

2 weeks ago

Brighton, United Kingdom Student Roost Full time

...........................................................................................................................................................................................................................................................................................................................................................................................................................

Hours: 37.5 per week

**Salary**: £24,375.00 per annum

**The City**: Brighton is famous for its stunning seaside, soaring observation tower, and iconic Palace Pier, and only a short drive from the South Downs. It is known throughout the United Kingdom for its open-minded community and LGBTQ+ population, as well as its bohemian atmosphere and eco-friendly spirit and not to forget its well-established premier league football team Brighton and Hove Albion F.C.

**The Site**: Our property opened its doors in September 2022 and is staffed by a welcoming and friendly team who provide 24/7 coverage for all our guests and is ideally situated for both Brighton and East Sussex universities.

**The Vibe**: Hillfort House is a modern building with contemporary interiors which provide a stylish and comfortable setting for the many UK and International students that call it a home from home.

**Are you a people person, who recognises how delivering exceptional student support can translate to an overall experience that is about more than just a room?**

Here at Student Roost, we pride ourselves on offering an enhanced experience for our residents and our Customer Service Advisors are at the forefront of making this a reality for the thousands of students who live with us each year.

As a Customer Service Advisor, you will be the first point of contact for residents, across a wide range of services: from the moment a potential resident comes to see what were about, right the way through their journey with us to check out. Youre an important part of our residents stay, supporting students who might need to report a maintenance issue, collect a parcel, ask for directions or simply need to chat. Every interaction matters, which is exactly why you matter.

**_We are Student Roost._**

**_Its more than a room. Its more than a job._**

**The you part**

Think youre the right fit for this role? We hope so too.

Youll be someone we can count on to:
**OWN**
- Be a customer-service superstar Your friendly face may be the first to greet a resident in the morning or one that welcomes them home at the end of a long day. As a Customer Service Advisor, you will know the strength of your smile.
- You will be a key part in our sales team, therefore building good rapport with our residents will be a good attribute to have to ensure that all sales targets are achieved.
- Treat every enquiry with significant importance, taking personal pride in ensuring all enquiries are responded to swiftly and politely.
- Be an expert in our properties in the city and actively searching for new leads able to clearly articulate what we offer to prospective residents
- Take pride in ensuring your property is fully booked and that any debt is managed swiftly.
- Support the Assistant Managers responsibilities in ordering stock for your property.
- Collect payments on behalf of residents, ensuring high levels of attention to detail and working in line with our policies and processes.
- Every student is different and so are the teams that work in our properties. Dont leave your personality at the door and please bring your whole self to work its this you we want to see every day.

**DO**
- Embrace the social side of being a Customer Service Advisor by taking the lead on organising social events for our residents; including the marketing of events, room set-up and take-down as necessary.
- Willingly and regularly ask for feedback from our residents and use that to sculpt new ideas, events, and services to propose to the wider service team.
- Create an environment whereby residents feel confident and comfortable in raising any concerns about our properties or our practices.

**LEARN**
- Get off to the Best Start Ever and learn the Student Roost way of doing things. We take enormous pride in doing a great job and delivering exceptional results.
- Pride yourself on an understanding of the demographic of your residents and tailor events to drive inclusivity.
- Educate yourself on the local support network that we can signpost residents to, who may be experiencing wellbeing or mental health issues, including primary points of contact at local universities.
- Develop a solid understanding of the local university picture, competitors and what makes your property the best option for any prospective residents.

**COLLABORATE**
- Work closely with the wider team: our people are great, and you can be part of that
- Our value _Be Bold, Be Heard_ instils an open culture where we want to hear new ideas and how we can implement solutions to improve.
- Work with your co

  • Customer Service Advisor

    4 days ago

    Brighton, United Kingdom Page Personnel Finance Full time

    As a Customer Service Advisor within the Insurance sector, you will be answering inbound calls & making outbound calls to answer all enquiries. **Client Details** Our client is based in Brighton and within the Insurance sector. **Description** As a Customer Service Advisor your responsibilities will include: - Answering enquiries through a variety of...

  • Customer Service Advisor

    4 days ago

    Brighton, United Kingdom Page Personnel Finance Full time

    Taking inbound calls, delivering exceptional customer service, working admin, be a good team player and be able to work alone. **Client Details** Our client based in Brighton, works within the insurance industry, are looking for a new Customer Service Advisor. **Description** **Key Responsibilities for a Customer Service Advisor** - Deliver outstanding...

  • Customer Services Advisor

    6 days ago

    Brighton, United Kingdom RX Plus Facilities Full time

    **Job Title: Customer Services Advisor**: **Company Information: Mitie Group Ltd**: Mitie Group Ltd is a leading facilities management company based in Hastings Building, Brighton, East Sussex, South East England, BN1 9RJ, United Kingdom. We pride ourselves on delivering exceptional services to our clients across various sectors.**: Are you a customer...

  • Customer Service Advisor

    5 days ago

    Brighton, United Kingdom Page Personnel Finance Full time

    Based in Brighton, hybrid role. Taking inbound and outbound calls delivering good customer service. **Client Details** Our client based in Brighton, works in the Insurance sector are looking for a Customer Service Advisor. **Description** **As a Hybrid Customer Service Advisor the responsibilities are-** - Deliver outstanding customer service at all...

  • Inbound Customer Service Advisor

    6 days ago

    Brighton, United Kingdom The Recruitment Lab Full time

    **Inbound Customer Service Advisor** Our client is currently seeking a Customer Service Advisor to join their inbound customer services team. **Job Types**: Full-time, Permanent **Salary**: From £10.90 per hour Schedule: - Day shift Ability to commute/relocate: - Brighton, East Sussex: reliably commute or plan to relocate before starting work...

  • Inbound Customer Service Advisor

    1 week ago

    Brighton, United Kingdom The Recruitment Lab Full time

    **Inbound Customer Service Advisor** Our client is currently seeking a Customer Service Advisor to join their inbound customer services team. **Salary**: From £10.90 per hour **Benefits**: - Company events - Company pension - Gym membership Schedule: - Day shift Ability to commute/relocate: - Brighton, East Sussex: reliably commute or plan to...

  • Inbound Customer Service Advisor

    7 days ago

    Brighton, United Kingdom The Recruitment Lab Full time

    **Inbound Customer Service Advisor** Our client is currently seeking a Customer Service Advisor to join their inbound customer services team. **Job Types**: Full-time, Permanent **Salary**: From £10.90 per hour **Benefits**: - Work from home Schedule: - Day shift Ability to commute/relocate: - Brighton, East Sussex: reliably commute or plan to...

  • Customer Services Advisor

    6 days ago

    Brighton, United Kingdom Kaplan International Full time

    **Customer Services Advisor** **Reference number**: JR237926 **Location**:Kaplan Living Brighton **Working pattern**: Full-Time, 5 days per week (Wednesday - Sunday, 9am - 5pm) **Contract Type**:Permanent **Number of roles**:1 **Salary**: £23,400 Per annum We are looking for a **Customer Services Advisor** to join our team. As a Customer Service...

  • Customer Service Advisor

    6 days ago

    Brighton, United Kingdom Search Consultancy Full time

    Customer Service Advisor - Central Brighton £ 18,525 rising to £20,000 after 6 months We are working exclusively with a reputable and well known company in Brighton who are looking for a number of Customer Support Representatives to join them permanently to support with their growth and increase in inbound queries from their large customer base. This...

  • Helpdesk/Customer Service Advisor

    5 days ago

    Brighton, United Kingdom Resourcing Group Full time

    Title: Helpdesk/Customer Service Advisor Location: Brighton Start Date: ASAP Pay Rate: £12.81ph PAYE Our client who are one of the leading companies are currently recruiting for a Helpdesk/ Customer Service Advisor to join their team on a Temporary basis in the Brighton area with the opportunity to go permanent for the right person. Monday to Friday...

  • Customer Service Advisor

    6 days ago

    Brighton, United Kingdom Abodus Student Living Full time

    **Role Overview** An opportunity has arisen for a passionate Customer Service Advisor to join our amazing team in Brighton. As a Customer Service Advisor you will deal with general enquiries, provide advice, process incoming mail and parcels, handle sales enquiries including viewings, follow-up calls etc. and provide administrative support as required....

  • Customer Service Advisor

    3 days ago

    Brighton, United Kingdom Track Record Global Full time

    We are looking for a Customer Service Advisor in the Brighton area. Our company, Track Record Global works for clients, such as retailers, checking on their behalf that timber, other raw material and other products sold meet both the legal requirements for safety and sustainability and the clients’ own commitments to sustainable sourcing. **Description of...

  • Service Advisor

    6 days ago

    Brighton, United Kingdom Just Recruitment Solutions Full time

    **Service Advisor Vacancy - Brighton - £35,000** Experienced Service Advisor - Franchised Dealership £35,000 OTE per annum As a Service Advisor you will be friendly and professional and will be the first point of contact for customers visiting the dealership. Your duties will include: Upselling of additional works, service plans and warranties. About...

  • Helpdesk/Customer Service Advisor

    Found in: beBee jobs GB - 5 days ago

    Brighton, Brighton and Hove, United Kingdom Resourcing Group Full time

    Title: Helpdesk/Customer Service Advisor Location: Brighton Start Date: ASAPPay Rate: 12.81ph PAYE Our client who are one of the leading companies are currently recruiting for a Helpdesk/ Customer Service Advisor to join their team on a Temporary basis in the Brighton area with the opportunity to go permanent for the right person. Monday to Friday role...

  • Helpdesk/Customer Service Advisor

    Found in: beBee S GB - 5 days ago

    Brighton, United Kingdom Resourcing Group Full time

    Title: Helpdesk/Customer Service Advisor Location: Brighton Start Date: ASAPPay Rate: 12.81ph PAYE Our client who are one of the leading companies are currently recruiting for a Helpdesk/ Customer Service Advisor to join their team on a Temporary basis in the Brighton area with the opportunity to go permanent for the right person. Monday to Friday role...

  • Customer Service Advisor

    Found in: Talent UK C2 - 2 weeks ago

    Brighton, United Kingdom iQ Student Accommodation Full time

    Doing the right thing, even when nobody's watching? It's an iQ thing. iQ is one of the UK's biggest providers of student accommodation, committed to giving our 30,000 students in 76 sites across 29 UK cities their best year yet. Our site-based customer service teams are bursting with independent thinkers and problem solvers who just love to make...

  • Customer Services Advisor

    6 days ago

    Brighton, United Kingdom Kaplan International Full time

    **Customer Services Advisor** **Reference number**: JR238016 **Location**:Kaplan Living Brighton **Working pattern**: Part-Time **Contract Type**:Permanent **Number of roles**:1 **Salary**: £12 Per hour We are looking for a **Customer Services Advisor** to join our team. As a Customer Service Advisor, you will be primarily responsible for Building...

  • Customer Service Advisor

    3 days ago

    Brighton, United Kingdom Kaplan International Full time

    **Customer Service Advisor (Part-Time)** Reference number: JR232607 **Location**: Kaplan Living Brighton **Working pattern**: Part Time - 18 hours Per week, evenings and weekends **Contract Type**:Permanent **Number of roles**: 1 **Salary**: £9.90 per hour **We are looking for a Part time Customer Service Advisor to join our team.** This is an...

  • Service Advisor

    5 days ago

    Brighton, United Kingdom BMW Group Retail Full time

    Group1 Brighton is looking for a BMW Service Advisor. **Your role** You will be welcomed into a warm and friendly team and have the opportunity to work with an exciting product. A large part of the Service Advisor position involves: - Meeting and greeting customers in a friendly and courteous manner throughout the day. - Booking vehicles into the...

  • Helpdesk/customer Service Advisor

    5 days ago

    Brighton and Hove, United Kingdom Bridge of Hope Full time

    Title**:Helpdesk/Customer Service Advisor** Location**:Brighton** Start Date**:ASAP** Pay Rate**:£12.81ph PAYE** Our client who are one of the leading companies are currently recruiting for a **Helpdesk/ Customer Service Advisor **to join their team on a Temporary basis in the Brighton area with the opportunity to go permanent for the right...