Student Services Coordinator

4 weeks ago

Lancing West Sussex, United Kingdom Study Group Full time

Contract type: Full Time, Permanent (37.5 hours per week) Location: Brighton Head Office (80% remote) Join our team as a key player in delivering an exceptional student experience across the International Study Centre (ISC) network and the Online Digital Learning Hub (OLDH). This role encompasses comprehensive support for students, agents, and parents, both pre- and post-arrival. Collaborate with colleagues across campuses, contributing to the overall success of our strategic objectives. Be a driving force in ensuring sector-leading outcomes for our diverse student community. ABOUT THE ROLE The role includes servicing and supporting students, agents and parents during the pre-arrival and post-arrival phases of the student journey, as well as offering assistance to colleagues across campuses and other functional areas as required. Delivery of student-facing support as part of a centralised Pre-Arrival service Responsible for everyday point of contact support for specific campuses and ensuring that student, agent, sponsor and parent enquiries are responded to appropriately and within agreed Service Level Agreements (SLAs) Responsible for issuing proactive communications from confirmation through to arrival in campus to ensure a smooth student experience Ensure accommodation fulfilment, airport transfers, insurance products and other services as required are completed accurately and in a timely way. During peak periods support the Central Student Administration function by effectively completing Pre-CAS interviews and capturing output Delivery of administrative support on an ad-hoc basis, primarily supporting ISC campus and ODLH colleagues with 'post-arrival' duties Accurately follow a suite of campus-based administrative processes; typically focussing on the management of booking information, debt management and financial adjustments within agreed SLAs Accurately document the receipt and tracking of completed transactional-based work within a case management system Proactively liaise with campus staff to identify needs and offer campus-based support where required. ABOUT YOU Degree educated (desirable) Experience working in a busy office environment (essential) Experience working in a customer focused role (essential) Demonstrated experience in delivering student-facing support (desirable) Excellent communication skills Commitment to delivering a seamless and exceptional student experience An interest in the International Higher Education Industry ABOUT US Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available. ORGANISATIONAL COMPLIANCE Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants the following checks will be conducted- Criminal Background Check (country specific), x2 References, ID and Right to Work checks as well as Education Verification. We are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy

Create a job alert and receive personalised job recommendations straight to your inbox.

#J-18808-Ljbffr

  • Student Services Coordinator

    1 month ago

    Brighton, East Sussex, United Kingdom Study Group Full time

    Contract type: Full Time, Permanent (37.Brighton Head Office (80% remote) Join our team as a key player in delivering an exceptional student experience across the International Study Centre (ISC) network and the Online Digital Learning Hub (OLDH). This role encompasses comprehensive support for students, agents, and parents, both pre- and post-arrival. Be...

  • Student Services Coordinator

    3 weeks ago

    Brighton, East Sussex, United Kingdom Study Group Full time

    Contract type: Full Time, Permanent (37.Brighton Head Office (80% remote) Join our team as a key player in delivering an exceptional student experience across the International Study Centre (ISC) network and the Online Digital Learning Hub (OLDH). This role encompasses comprehensive support for students, agents, and parents, both pre- and post-arrival. Be a...

  • Student Services Coordinator

    1 month ago

    Brighton, East Sussex, United Kingdom Study Group Full time

    Contract type: Full Time, Permanent (37.5 hours per week) Location: Brighton Head Office (80% remote) Join our team as a key player in delivering an exceptional student experience across the International Study Centre (ISC) network and the Online Digital Learning Hub (OLDH). This role encompasses comprehensive support for students, agents, and parents,...

  • Student Services Coordinator

    3 weeks ago

    Brighton, East Sussex, United Kingdom Study Group Full time

    Contract type: Full Time, Permanent (37.5 hours per week) Location: Brighton Head Office (80% remote) Join our team as a key player in delivering an exceptional student experience across the International Study Centre (ISC) network and the Online Digital Learning Hub (OLDH). This role encompasses comprehensive support for students, agents, and parents,...

  • Student Engagement Coordinator

    3 weeks ago

    Stourbridge, West Midlands, United Kingdom Ruskin Mill Trust Limited Full time

    The Glasshouse College provides innovative and experiential education and training for young people marginalised by disadvantage, exclusion or special learning needs. Inspired by Rudolf Steiner, William Morris and John Ruskin, the college actively promotes the industrial heritage of the Black Country, craftsmanship and entrepreneurship in traditional and...

  • Sales Coordinator

    3 weeks ago

    Lancing, West Sussex, United Kingdom Tapp Recruit Ltd Full time

    Are you looking for that next step up on the sales ladder, or your next big opportunity? My client has an opportunity to jointheir team as an Internal Sales Coordinator. You'll be supporting their customers with their everyday packaging solutions and needs. This role includes supporting the External Account Manager with day-to-day customer service,...

  • Customer Service Coordinator

    2 months ago

    West Sussex, United Kingdom PSR Solutions Full time

    **Customer Service Coordinator - House Builder** PSR Solutions are currently recruiting for a Customer Service Coordinator for a 5-star residential developer in West Sussex. The main purpose of the role is to provide customers with a 5-star customer service process and deal efficiently and effectively with any issues they have. **Job role**: Customer...

  • Customer Service Coordinator

    3 days ago

    West Sussex, United Kingdom PSR Solutions Full time

    **Customer Service Coordinator - House Builder** PSR Solutions are currently recruiting for a Customer Service Coordinator for a 5-star residential developer in West Sussex. The main purpose of the role is to provide customers with a 5-star customer service process and deal efficiently and effectively with any issues they have. **Job role**: Customer...

  • Customer Service Coordinator

    8 hours ago

    West Sussex, United Kingdom PSR Solutions Full time

    **Customer Service Coordinator - House Builder** PSR Solutions are currently recruiting for a Customer Service Coordinator for a 5-star residential developer in West Sussex. The main purpose of the role is to provide customers with a 5-star customer service process and deal efficiently and effectively with any issues they have. **Job role**: Customer...

  • Service Desk Coordinator

    2 months ago

    West Sussex, United Kingdom Gold Group Ltd Full time

    **Service Desk Coordinator** West Sussex **Brief** Service Desk Coordinator needed for an IT Solutions organisation based in West Sussex who are looking to employ an experienced and well-rounded Service Desk Coordinator that takes pride in their work. As a Service Desk Co-Ordinator, you will ensure thatour customers receive the best possible level of...

  • Student Experience Coordinator

    3 weeks ago

    Huddersfield, West Yorkshire, United Kingdom Study Group Full time €26,478

    Student Experience Coordinator – Data & Enhancement Huddersfield, West Yorkshire, United Kingdom Contract Type: Full time, Permanent Location: Huddersfield ISC Salary: £26,477.57 Internal Applicants only: Closing date for applications 20/04/2024 JOB PURPOSE: The International Study Centre needs an experienced and accomplished Student Experience...

  • Service Coordinator

    1 week ago

    Crawley, West Sussex, United Kingdom Bennett and Game Recruitment LTD Full time

    Service Coordinator required for our client, a leading HVAC company that has 6 regional offices and has been expanding since it formed over 20 years ago. They offer their customers a complete turnkey solution for the installation, service, maintenance, fault finding and repair on a range of HVAC equipment throughout the UK.Service Coordinator - Salary &...

  • Service Coordinator

    2 weeks ago

    Crawley, West Sussex, United Kingdom Bennett and Game Recruitment LTD Full time €28,000

    Service Coordinator required for our client, a leading HVAC company that has 6 regional offices and has been expanding since it formed over 20 years ago. They offer their customers a complete turnkey solution for the installation, service, maintenance, fault finding and repair on a range of HVAC equipment throughout the UK. Please double check you have the...

  • Sales Coordinator

    3 weeks ago

    Lancing, West Sussex, United Kingdom Tapp Recruit Ltd Full time

    Are you looking for that next step up on the sales ladder, or your next big opportunity? My client has an opportunity to jointheir team as an Internal Sales Coordinator. You'll be supporting their customers with their everyday packaging solutions and needs. This role includes supporting the External Account Manager with day-to-day customer service, order...

  • Student Networks Coordinator

    3 weeks ago

    Brighton, East Sussex, United Kingdom University Hospitals Sussex NHS Foundation Trust (279) Full time

    Fixed Term Maternity Leave cover We are looking for enthusiastic, motivated and passionate leaders to join our team as a Band 7 Labour Ward Coordinator at Brighton Hospital. As an experienced midwife you will be asked to support, lead and role model on each shift ensuring a safe and happy service for our service users and maternity team. To...

  • Student Services Assistant

    3 weeks ago

    West Midlands, United Kingdom Morgan Hunt Full time

    BMet (Birmingham Metropolitan College) is on an exciting journey! Be a part of our students' experience and make a difference. BMet is a great organisation, home to thousands of bright and enthusiastic students and many talented and experienced staff. We are passionate about providing the qualifications and training that local employers and communities...

  • Care Experienced Students Coordinator

    1 month ago

    West Bromwich, United Kingdom City College Coventry Full time

    Location: Sandwell College, West Bromwich Working Hours: 37 **Salary**: £24,875 - £28,838 per annum Sandwell College is a fantastic leading organisation. We are a large, successful, richly diverse and growing college based on the outskirts of Birmingham. We have achieved significant success over recent years and we have further, big ambitions for the...

  • Care Experienced Students Coordinator

    1 month ago

    West Bromwich, United Kingdom Sandwell College Full time

    Location: Sandwell College, West Bromwich Working Hours: 37 **Salary**: £24,875 - £28,838 per annum Sandwell College is a fantastic leading organisation. We are a large, successful, richly diverse and growing college based on the outskirts of Birmingham. We have achieved significant success over recent years and we have further, big ambitions for the...

  • Care Coordinator

    2 weeks ago

    Lancing, United Kingdom Alina Homecare Full time

    Ready to take the next step in your care career? Join our Team as a Care Coordinator in Lancing! You’ll develop and grow with an award-winning Home Care company that offers great pay and lots more! Working closely with the Manager and team, you’ll deliver the best possible services to our clients and develop your existing care skills. Bring your caring...

  • Care Coordinator

    2 days ago

    Lancing, United Kingdom Alina Homecare Full time

    Ready to take the next step in your care career? Join our Team as a Care Coordinator in Lancing! You’ll develop and grow with an award-winning Home Care company that offers great pay and lots more! Working closely with the Manager and team, you’ll deliver the best possible services to our clients and develop your existing care skills. Bring your caring...