Tenancy Services Officer

4 weeks ago


Suffolk, United Kingdom Orbit Group Full time

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people. The role Anticipated Start date – Early January 2025 We are looking for a dynamic and inspiring Tenancy Services Officer – Response for our East Region, covering areas such as Bury St Edmunds, Ipswich and toward Cambridge. We are looking for someone to engage effectively with customers, resolving issues such as Breach of Tenancy, hoarding and attending evictions and new customer visits. You will be a car owner, and have the ability to travel to meet requirements of the role, be able to participate in Out of Hours rota, and be able to work flexibly to support effective case management. (potential for up to 8pm on a weekday, to 1pm on a Saturday) This role is part of Customer & Communities where you'll help us to lead the way keeping our promise to more than 100,000 customers. Interviews will be held over Teams mid November What you'll achieve This role will involve a mix of working from home, in office and travel across the East. The Tenancy team in work together to provide an effective service to customers and wider business. You will develop relationships with partner agencies such as local authorities, fire and police services. Deal with any issues effectively, supporting both complainants and witnesses. Resolve cases such as Breach of Tenancy, death of tenants and successions Provide specialist advice and guidance to all colleagues relating to tenancy issues. Prepare case work effectively, referring to legal team as required. What you'll bring Essential skills Demonstrable experience in successfully managing a complex housing management case load High level of knowledge in relevant legislation and best practice relating to social housing Excellent investigation and evidence gathering as part of effective case management Excellent verbal and other communication skills, including the ability to prepare complex reports Experience of successfully delivering good outcomes through partnership workingDesirable skills Experience in a similar role within Social Housing sector.Why Orbit? Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website. How we hire We aim to make our hiring process simple and fair: Online application Interview(s) Decision and offerWe put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check



  • Suffolk, United Kingdom Orbit Group Full time

    We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. Because when we achieve together, customers and communities thrive. Anticipated Start date - Early January 2025 We are looking for a dynamic and inspiring Tenancy Services Officer - Response for our East Region, covering areas...

  • Project Officer

    2 weeks ago


    Suffolk, United Kingdom NATIONAL TRUST Full time

    We’re looking for an enthusiastic and experienced Project Officer to help Ickworth Estate take forward the delivery of selected projects and feasibility work. These have arisen from the 10-year master plan we are currently developing. The projects and feasibility work will focus on buildings conservation and visitor infrastructure.  With a brand-new...


  • Suffolk, United Kingdom Tetra Tech Full time

    Are you interested in working on major projects of national significance? Would you like to work for one of the world’s leading multi-disciplinary consultancy businesses with a constantly expanding workload? Tetra Tech is a leading, global provider of consulting and engineering services. We are differentiated by Leading with Science® to provide...


  • Suffolk, United Kingdom Get Staffed Online Recruitment Limited Full time

    Laboratory Service Engineer (full time – 40hrs p/w)Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match.£40,000 to £47,000 per annumThe CompanySince 2003, our client has been the leading manufacturer of world-class flow chemistry equipment. Through their flow chemistry equipment, the team has...


  • Suffolk, Eastern England, United Kingdom GET STAFFED ONLINE RECRUITMENT LIMITED Full time

    Laboratory Service Engineer (full time – 40hrs p/w)£40,000 to £47,000 per annumThe CompanySince 2003, our client has been the leading manufacturer of world-class flow chemistry equipment. Through their flow chemistry equipment, the team has helped revolutionise the way many scientists deliver the research, chemicals, and products we all rely on....


  • Suffolk, United Kingdom Compass Point Recruitment Full time

    Job Title: Client Services Representative Location: Bury St Edmunds, Suffolk Hours: Full Time, Monday to Friday 0900-1730 **Salary**: Up to £30,000 Do you have a Transport Planning background within the logistics / transport sector? Would you like to make the next step in your career in an international transport and logistics company and get the best...


  • Ipswich, Suffolk, United Kingdom Home Group Limited Full time €23

    Client Services Manager East Ipswich Permanent, part time (22.Salary circa £28,000 [pro rata] depending upon experience and great benefits including Health Cash Plan On call shift payment of £14.30 per 8 hour session, occasional Sleep ins paid at an additional £50 per shift. Join us as one of our Client Services Managers and support leading...


  • West Suffolk, United Kingdom West Suffolk Council Full time

    **About the role**: We are seeking a Box Office/Tourist Information Service (TIS) Assistant to join our busy team to assist in providing a welcoming and efficient service to all users of the Apex and other West Suffolk venues. This is a key front line role, dealing directly with visitors both in person and on the telephone, selling tickets and providing...


  • Suffolk, United Kingdom Bennett and Game Recruitment LTD Full time €30,000 - €32,500

    Internal Sales Coordinator for a packaging manufacturer based in Newmarket. It is envisaged that the successful candidate will have experience in a similar role ideally within a similar industry (Packaging). You will be working within the internal sales/customer services team liaising with customers about their requirements and preparing specifications on...

  • Office Manager

    2 weeks ago


    Suffolk, United Kingdom Premises Recruitment Ltd Full time

    Office Manager – Leading Civils & Groundworks ContractorMy Client are a leading Contractor in Essex, specialising in civil engineering, groundworks and infrastructure works, They work alongside a host of house-builders and support a variety of other industries throughout East Anglia and the South East of England.Office Manager – Leading Civils &...


  • Ipswich, Suffolk, United Kingdom Home Group Limited Full time €23

    Client Services Manager East Ipswich Permanent, part time (22.5 hpw) Salary circa £28,000 [pro rata] depending upon experience and great benefits including Health Cash Plan On call shift payment of £14.30 per 8 hour session, occasional Sleep ins paid at an additional £50 per shift. Home, a place where you belong Want to lead a team that...


  • Suffolk, United Kingdom Quilter Financial Planning Full time

    Job Description:This is a fantastic opportunity for a Financial Advisor to work on both an Employed and Self-Employed basis. As a leading financial services business, Quilter Financial Planning are offering an excellent opportunity for a Financial Advisor to develop and grow in a supported role.The Benefits:All leads are professionally introduced through a...


  • Suffolk, United Kingdom Busy Bee Recruitment Full time

    Job Role: Field Service TechnicianWorking Hours: 8:30am - 5pm (Flexible on Start and Finish times)Benefits: 20 Days Holiday + 8 Bank Holidays, Company Pension, Training, Progression and Development within the company, Christmas and New Years close, Company Events, Overtime available.As a Field Service Technician with my client, you’ll enjoy the freedom of...

  • Site Engineer

    2 weeks ago


    Suffolk, United Kingdom Galldris Services Ltd Full time

    Site Engineer Galldris Group Location: Sizewell C, Leiston Suffolk, Suffolk An opportunity is available for a Site Engineer to join our team onsite at Sizewell C, Leiston, Suffolk. To be considered, you will come from a Construction or Civil Engineering background and have been in the role of a Site or Section engineer within a Civil Engineering Highways...

  • Site Engineer

    2 weeks ago


    Suffolk, United Kingdom Galldris Services Ltd Full time

    Site EngineerGalldris GroupLocation: Sizewell C, Leiston Suffolk, SuffolkAn opportunity is available for a Site Engineer to join our team onsite at Sizewell C, Leiston, Suffolk. To be considered, you will come from a Construction or Civil Engineering background and have been in the role of a Site or Section engineer within a Civil Engineering Highways...

  • Office Administrator

    2 months ago


    Oulton, Suffolk, United Kingdom CV-Library Full time

    Hales Group are thrilled to be working with our client who are seeking an Office Administrator to join our client in Lowestoft. With 24 days of holiday, Christmas to New Years break off , plus exciting staff outings including boat trips on the beautiful broads and a generous 6% pension contribution, they offer a supportive environment where your skills are...


  • West Suffolk, United Kingdom West Suffolk Council Full time

    **About the role** West Suffolk council continue on a journey of ambitious change and transformation. We are committed to supporting families and strengthening communities to enable them to become more resilient. Over this last year alone we have seen so many brilliant examples of local communities and people working together to improve things and support...


  • Suffolk, United Kingdom Center Parcs Full time

    FM Hard Services Manager - Central Buildings From fixing faults to replacing items, joining our Technical Services team means you can be a superhero for families during their break. The dedicated team provide a speedy response to any service breakdown while delivering excellent care, so our guests can relax knowing they’re being taken care of. FM...


  • Lowestoft, Suffolk, United Kingdom PwE Recruitment Group Limited Full time

    As a Service Delivery Coordinator, you will play a vital role in ensuring the smooth day-to-day operations of our projects, working as a liaison between various teams and disciplines. Your multitasking abilities, initiative, and energy will shine as you administer project office processes and systems. Join us and become an integral part of a dynamic team,...


  • West Suffolk, United Kingdom West Suffolk Council Full time

    **What we are looking for**: We are looking for Civil Enforcement Officers to join our operational teams based in Stowmarket and Bury St Edmunds. This is a key role which involves promoting responsible parking and ensuring the free and safe movement of traffic through enforcement of legislation relating to the Traffic Management Act (2004). **About the...