Key Account Specialist
4 days ago
Job Title: Key Account Specialist (Customer Experience Specialist) Hampshire Posting Start Date: 19/11/2025 Job Description: Key Account Specialist (Customer Experience Specialist) Hampshire UK Grade: 6 Hours: Full time, field-based role with responsibilty for a geographically defined area Purpose: A promotional key account management role to orchestrate customer experience and act as the primary point of contact for a set of Healthcare Professionals (HCPs) across primary and secondary care. Delivers personalised customer experience based on data insight through customer journeys that are integrated across multiple channels as well as functions. Roles And Responsibilities: Uses an omnichannel approach, to engage with customers assigned to them as the primary point of contact through different (omni) channels, including in-person and remote interactions. Coordinates appropriate touchpoints with the customer assigned to them as primary point of contact. Utilising agile marketing campaigns, via symposia, face to face visits, virtual calls, or meetings. Tailors messages, utilising data insights, networks and relationships to provide a personalized experience Collaborates effectively with different functions (medical, market access, analytics etc.,) to ensure an optimised customer experience. Proactively drives insights exchange between the field and office-based roles Builds value-oriented relationships with HCPs and develops deep understanding of their needs Monitors accounts to have 360°view (incl. environmental overview, sales data, market share, last activity, email responses) Feeds data back to the Advanced Analytics team through various tools, including the Customer Relationship Management (CRM) system in a timely and compliant manner. Co-create and lead the implementation of account plans and review progress by setting milestones and KPI’s, Continually reviews performance of customer engagement and assesses priorities based on data insights. Report Adverse Events (AEs) by following defined processes. Send medical information queries to the Medical Science Liaison team within appropriate timescales. Adherence to all Daiichi Sankyo standard operating procedures with high levels of compliance and integrity. Key Deliverables: Sales targets and KPI’s Customer journeys in the CRM Customer satisfaction measurements e.g. NPS, CES Skills Required: Technical and additional requirements Distinct knowledge of local network, their decision-processes/ structures Advanced ability to identify and map customers and their respective influence maps within your ICS and territory Experience using data insights to decide next actions to enhance customer experience Ability to deliver scientific content ABPI Qualified and thorough knowledge of the ABPI code of practice Leadership Skills Excellent relationship building skills Excellent active listening skills Effective communication skills Strong influencing skills Excellent team collaboration skills Mindset & Behaviours Be inclusive and embrace diversity Develop & Grow, Collaborate & Trust Highly engaging with customers Happy to take the initiative to try new things, learning and improving constantly (both successes and failures) Integrity and compliance mindset Focused on and curious about customer needs Development and growth mindset Good at prospecting (find new contacts) Analytical and data driven
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Key Account Specialist
1 week ago
Greater Portsmouth Area, United Kingdom Daiichi Sankyo Europe GmbH Full time £30,000 - £60,000 per yearJob DescriptionJob Title: Key Account Specialist (Customer Experience Specialist) HampshirePosting Start Date: 22/10/2025Job Description:Key Account Specialist (Customer Experience Specialist) HampshireUK Grade: 6Hours: Full time, field-based role with responsibilty for a geographically defined areaPurpose:A promotional key account management role to...
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Key Customer Account Specialist Supply Chain
4 days ago
Hampshire, United Kingdom CooperCompanies Full timeDescriptionJob title: Key Customer Account Specialist Supply ChainDepartment: Supply ChainLocation: Delta Park Fareham HampshireWorking Hours: Monday Friday 37.5 hours per week (Onsite)A brighter future awaits youCooperVision is one of the worlds leading manufacturers of soft contact lenses with a presence in over 100 countries. Being part of CooperVision...
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Key Account Specialist
3 days ago
Portsmouth, United Kingdom Daiichi Sankyo Europe GmbH Full timeJob DescriptionJob Title: Key Account Specialist (Customer Experience Specialist) HampshirePosting Start Date: 19/11/2025Job Description:Key Account Specialist (Customer Experience Specialist) HampshireUK Grade: 6Hours: Full time, field-based role with responsibilty for a geographically defined areaPurpose:A promotional key account management role to...
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Key Account Specialist
3 days ago
Portsmouth, United Kingdom Daiichi Sankyo Europe GmbH Full timeJob Title: Key Account Specialist (Customer Experience Specialist) HampshirePosting Start Date: 19/11/2025Job Description:Key Account Specialist (Customer Experience Specialist) HampshireUK Grade: 6Hours: Full time, field-based role with responsibilty for a geographically defined areaPurpose:A promotional key account management role to orchestrate customer...
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Key Account Manager
16 hours ago
Hampshire, England, United Kingdom Carrot Recruitment Full time £40,000 - £60,000 per yearKey Account Manager – Oncology, South Coast (South West across to South East, coast to coast), 12-month maternity cover contractSummaryMy client is a fast-growing, high-performing pharmaceutical company with a collaborative culture and a strong team ethos. With less than 50 people in the UK, it's a place where everyone knows each other, supports each...
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Key Account Specialist
3 days ago
Greater Portsmouth Area, United Kingdom Daiichi Sankyo Europe GmbH Full timeJob Title: Key Account Specialist (Customer Experience Specialist) HampshirePosting Start Date: 19/11/2025Job Description:Key Account Specialist (Customer Experience Specialist) HampshireUK Grade: 6Hours: Full time, field-based role with responsibilty for a geographically defined areaPurpose:A promotional key account management role to orchestrate customer...
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Accounts Receivable Specialist
2 weeks ago
Hampshire, United Kingdom Pilgrims Europe Careers Full timeAccounts Receivable SpecialistLocation: Rushmere CraigavonHours: Monday to Friday, 5 days office-based (no hybrid option)Purpose of the RoleThe Accounts Receivable Specialist will carry out tasks related to billing, disputes, credit reviews, and AR processing. This role is specifically focused on customer cash and collections and is responsible for...
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National Key Account Sales Manager
4 days ago
Hampshire, United Kingdom KION Full timeThe role is to proactively manage the National Key Account team to actively support the UK in meeting its objectives and commitments.To develop and coach the National Key Account team to increase share of wallet within the current customer base and achieve competency levels that are in line with the latest solution selling competency framework.Manage and...
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Key Account Manager DSO
2 weeks ago
Portsmouth, United Kingdom Straumann Group Full timeKey Account Manager DSO – Straumann Group Join to apply for the Key Account Manager DSO role at Straumann Group. About Straumann Group Straumann Group is a global leader in dental solutions, dedicated to empowering dental professionals to deliver the highest standards of patient care. We offer a comprehensive range of products and services that include...
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Cloud Accounting Specialist
3 hours ago
Portsmouth, United Kingdom TC Group Full time**About us** TC Group is a highly innovative, leading edge firm of accountants and professional advisers. Officially one of the fastest growing Top 40 UK firms with offices across the South West, South East, London, Midlands and the North, we are the first to offer a full range of complementary professional services in the areas of financial planning,...
