Key Customer Account Specialist Supply Chain

DescriptionJob title: Key Customer Account Specialist Supply ChainDepartment: Supply ChainLocation: Delta Park Fareham HampshireWorking Hours: Monday Friday 37.5 hours per week (Onsite)A brighter future awaits youCooperVision is one of the worlds leading manufacturers of soft contact lenses with a presence in over 100 countries. Being part of CooperVision means helping improvethe way people see each day. Its more than makingcontact lenses its about giving lens wearers freedom andconfidence to move about their daily lives. Were all about bright futures for our people and those who wear our contact lenses.Scope:As a Key Customer Account Specialist you will be responsible for working with key accounts from a Supply Chain perspective. You will liaise directly with your assigned customers as well as interact with internal CooperVision functions such as Planning Commercial Marketing Operations Distribution and Customer Service.Job Summary:This role is responsible for the management and delivery of solutions and services to assigned Key Customer Accounts including the communication and coordination with internal teams including commercial operations and supply chain. The postholder is responsible for regular customer reviews and providing KPIs performance reporting and business analysis to the customer.In addition this role identifies constraints and issues affecting performance ensures smooth implementation of change (new products supersessions discontinuations) without disruption to service levels of the customer.Essential Functions & Accountabilities:Communicate and coordinate between Supply Chain the business and the customer for your Key Customer Accounts.Build strong relationships internally with cross-functional teams and outside the business including your key customers.Work on behalf of the customer within Cooper Vision to ensure we deliver excellent levels of service and support your key customers.Be responsible for providing and analysing the service and performance reporting for your key customers.Manage regular customer review meetings and ensure we are providing regular feedback on performance KPIs and issues.Work closely with the supply chain team to ensure we are maximising availability and service for the range of products for your key customers.Work closely with the NPI and supply chain team to ensure we manage change new products supersessions and discontinuations without disruption to the customer or service levels.Ensure a joined-up CooperVision approach with strong and regular communication and coordination with the sales marketing commercial and customer services teams.Working within cross-functional teams to help deliver complex change in support of your key customers targets and objectives.This role reports directly to the Key Account Team Leader with no direct reports.TravelCommercial travel requirements of up to 10% per annum (5 weeks).Qualifications Knowledge Skills and Abilities:Deep understanding of Supply Chain processes & methods and proven ability to successfully deploy activities.Deep understanding of customer service and key account management priorities and solutions.Highly focused and driven able to persevere and overcome obstacles.Able to use Initiative and make decisions in a fast-moving environment.Strong communication skills (written and verbal).Strong administration and office management skills.Proven project and change management skills.Highly advanced skills in the use of Excel.Intermediate skills in Word and PowerPoint.Experience:Minimum 3 years of medical device industry experience is desirable.Minimum of 3 years Customer Service / Key Account Management.Minimum 3 years Supply Chain and Demand Planning.Education:Minimum: degree levelMinimum: APICS qualifications CPIMAPICS CSCP qualification or training towards preferred.What we offer:Youll receive competitive compensation and a fantastic benefits package including 25 days holiday pension scheme healthcare cover life assurance access to our Wellness Platform to support you in mental health and wellbeing a discounted contact lens scheme and much moreWe are committed to our employees personal and professional development and offer extensive training to support your career growth and help every individual to reach their full potential. To help us achieve our goals well give you everything you need to help you achieve yours.We also provide access to LinkedIn Learning to help you develop in your career and grow with CooperVisionWhat you can expect:As a CooperVision employee youll be welcomed into a diverse and progressive global business. We appreciate how important fostering an inclusive culture is and how different perspectives add value and contribute to our success.If you like what you see take the first step towards your Brighter Future and apply todayAll suitably qualified applicants will receive equal consideration and opportunities from CooperVision.Please view our careers page at view all other opportunities.#LI-ONSITE LI-JH1Required Experience:IC Key Skills Procurement,Lawson,SAP,Supply Chain Experience,SAP APO,SAP Supply Chain Management,Production Planning,SAP ERP,ERP Systems,Logistics,Manufacturing,MRP Employment Type : Full-Time Department / Functional Area: Supply Chain Experience: years Vacancy: 1