Key Account Specialist
5 days ago
Job Title: Key Account Specialist (Customer Experience Specialist) HampshirePosting Start Date: 19/11/2025Job Description:Key Account Specialist (Customer Experience Specialist) HampshireUK Grade: 6Hours: Full time, field-based role with responsibilty for a geographically defined areaPurpose:A promotional key account management role to orchestrate customer experience and act as the primary point of contact for a set of Healthcare Professionals (HCPs) across primary and secondary care.Delivers personalised customer experience based on data insight through customer journeys that are integrated across multiple channels as well as functions.Roles And Responsibilities:Uses an omnichannel approach, to engage with customers assigned to them as the primary point of contact through different (omni) channels, including in-person and remote interactions.Coordinates appropriate touchpoints with the customer assigned to them as primary point of contact. Utilising agile marketing campaigns, via symposia, face to face visits, virtual calls, or meetings. Tailors messages, utilising data insights, networks and relationships to provide a personalized experienceCollaborates effectively with different functions (medical, market access, analytics etc.,) to ensure an optimised customer experience.Proactively drives insights exchange between the field and office-based rolesBuilds value-oriented relationships with HCPs and develops deep understanding of their needsMonitors accounts to have 360°view (incl. environmental overview, sales data, market share, last activity, email responses)Feeds data back to the Advanced Analytics team through various tools, including the Customer Relationship Management (CRM) system in a timely and compliant manner.Co-create and lead the implementation of account plans and review progress by setting milestones and KPI’s, Continually reviews performance of customer engagement and assesses priorities based on data insights.Report Adverse Events (AEs) by following defined processes.Send medical information queries to the Medical Science Liaison team within appropriate timescales.Adherence to all Daiichi Sankyo standard operating procedures with high levels of compliance and integrity.Key Deliverables:Sales targets and KPI’sCustomer journeys in the CRMCustomer satisfaction measurements e.g. NPS, CESSkills Required:Technical and additional requirementsDistinct knowledge of local network, their decision-processes/ structuresAdvanced ability to identify and map customers and their respective influence maps within your ICS and territoryExperience using data insights to decide next actions to enhance customer experienceAbility to deliver scientific contentABPI Qualified and thorough knowledge of the ABPI code of practiceLeadership SkillsExcellent relationship building skillsExcellent active listening skillsEffective communication skillsStrong influencing skillsExcellent team collaboration skillsMindset & BehavioursBe inclusive and embrace diversityDevelop & Grow,Collaborate & TrustHighly engaging with customersHappy to take the initiative to try new things, learning and improving constantly (both successes and failures)Integrity and compliance mindsetFocused on and curious about customer needsDevelopment and growth mindsetGood at prospecting (find new contacts)Analytical and data driven
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Key Account Specialist
2 weeks ago
Greater Portsmouth Area, United Kingdom Daiichi Sankyo Europe GmbH Full time £30,000 - £60,000 per yearJob DescriptionJob Title: Key Account Specialist (Customer Experience Specialist) HampshirePosting Start Date: 22/10/2025Job Description:Key Account Specialist (Customer Experience Specialist) HampshireUK Grade: 6Hours: Full time, field-based role with responsibilty for a geographically defined areaPurpose:A promotional key account management role to...
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Key Account Specialist
4 days ago
Portsmouth, United Kingdom Daiichi Sankyo Europe GmbH Full timeJob Title: Key Account Specialist (Customer Experience Specialist) HampshirePosting Start Date: 19/11/2025Job Description:Key Account Specialist (Customer Experience Specialist) HampshireUK Grade: 6Hours: Full time, field-based role with responsibilty for a geographically defined areaPurpose:A promotional key account management role to orchestrate customer...
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Key Account Specialist
4 days ago
Portsmouth, United Kingdom Daiichi Sankyo Europe GmbH Full timeJob DescriptionJob Title: Key Account Specialist (Customer Experience Specialist) HampshirePosting Start Date: 19/11/2025Job Description:Key Account Specialist (Customer Experience Specialist) HampshireUK Grade: 6Hours: Full time, field-based role with responsibilty for a geographically defined areaPurpose:A promotional key account management role to...
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Key Account Specialist
5 days ago
Portsmouth, Hampshire, United Kingdom Daiichi Sankyo Europe GmbH Full timeJob Title: Key Account Specialist (Customer Experience Specialist) Hampshire Posting Start Date: 19/11/2025 Job Description: Key Account Specialist (Customer Experience Specialist) Hampshire UK Grade: 6 Hours: Full time, field-based role with responsibilty for a geographically defined area Purpose: A promotional key account management role to orchestrate...
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Senior Specialist
1 week ago
Greater London, United Kingdom On Full timeSenior Specialist - Key Account ServicesOur Account Services team is rapidly expanding, bringing exciting opportunities to join us in London! We are seeking a highly experienced, strategic, and adaptable Senior Specialist to join our Key Account Services Team. You will be the operational lead in overseeing and significantly developing our unique partnership...
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Key Account Manager
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Greater Bristol Area, United Kingdom Aaron Wallis Sales Recruitment Full time £40,000 - £60,000 per yearKey Account Manager Packaging Basic to £50,000, OTE £60,000 Uncapped +Car + Pension + Benefits - Remote/Field/Bristol/Southwest:This well established and highly successful packaging business boast thousands of loyal customers across the UK and exceptional five-star customer reviews.As a result of sustained growth and significant investment, they are...
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Greater Bristol Area, United Kingdom Computeam Full timeKey Account manager – Covering school clients across the Midlands and South-West Do you have the drive, work ethic and passion to build your pipeline and provide an outstanding service to your clients? Would providing the best possible account management experience be your part in improving lifelong outcomes through excellent IT provisions in schools? Do...
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Key Account Manager
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Greater Bristol Area, United Kingdom MENARINI Group Full time £60,000 - £80,000 per yearKey Account Manager - Bristol & GloucesterThis is an exciting hybrid Key Account Manager (50%) and Regional Access Manager (50%) role based in the Bristol and Gloucester ICB. You will report to the Regional Business Manager Southwest & Wales and the UK Commercial Director. This position is critical to the UK team, combining two core functions:Key Account...
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Key Account Manager
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Greater Manchester, England, United Kingdom Chemistree | Resourcing & Recruitment Full time £40,000 - £80,000 per yearKey Account Manager -Exciting new role covering North West and North WalesRole:Key Account ManagerTherapy Area:Urology/Overactive BladderPackage:Competitive negotiable salary, car, pension scheme, private health, bonus and incentivesTerritory:Greater Manchester, Merseyside & Cheshire, Lancashire and South Cumbria, Betsi CadwaladrRole type:Hospital...
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Junior Key Account Manager
2 weeks ago
London Area, United Kingdom Assist World Full time £30,000 - £35,000 per yearKey Account Manager & Recruiter – Hybrid RoleLocation:RemoteSalary:£30,000–£35,000 + uncapped commission, bonus schemes, and salary reviews every 6 monthsCompany:At , we're not just matching CVs to vacancies—we're building long-term partnerships that help businesses thrive. We're now looking for a dynamicKey Account Managers & Recruiterto join our...
