Key Account Specialist
7 days ago
Job DescriptionJob Title: Key Account Specialist (Customer Experience Specialist) HampshirePosting Start Date: 19/11/2025Job Description:Key Account Specialist (Customer Experience Specialist) HampshireUK Grade: 6Hours: Full time, field-based role with responsibilty for a geographically defined areaPurpose:A promotional key account management role to orchestrate customer experience and act as the primary point of contact for a set of Healthcare Professionals (HCPs) across primary and secondary care.Delivers personalised customer experience based on data insight through customer journeys that are integrated across multiple channels as well as functions.Roles And Responsibilities:Uses an omnichannel approach, to engage with customers assigned to them as the primary point of contact through different (omni) channels, including in-person and remote interactions.Coordinates appropriate touchpoints with the customer assigned to them as primary point of contact. Utilising agile marketing campaigns, via symposia, face to face visits, virtual calls, or meetings. Tailors messages, utilising data insights, networks and relationships to provide a personalized experienceCollaborates effectively with different functions (medical, market access, analytics etc.,) to ensure an optimised customer experience.Proactively drives insights exchange between the field and office-based rolesBuilds value-oriented relationships with HCPs and develops deep understanding of their needsMonitors accounts to have 360°view (incl. environmental overview, sales data, market share, last activity, email responses)Feeds data back to the Advanced Analytics team through various tools, including the Customer Relationship Management (CRM) system in a timely and compliant manner.Co-create and lead the implementation of account plans and review progress by setting milestones and KPI’s, Continually reviews performance of customer engagement and assesses priorities based on data insights.Report Adverse Events (AEs) by following defined processes.Send medical information queries to the Medical Science Liaison team within appropriate timescales.Adherence to all Daiichi Sankyo standard operating procedures with high levels of compliance and integrity.Key Deliverables:Sales targets and KPI’sCustomer journeys in the CRMCustomer satisfaction measurements e.g. NPS, CESSkills Required:Technical and additional requirementsDistinct knowledge of local network, their decision-processes/ structuresAdvanced ability to identify and map customers and their respective influence maps within your ICS and territoryExperience using data insights to decide next actions to enhance customer experienceAbility to deliver scientific contentABPI Qualified and thorough knowledge of the ABPI code of practiceLeadership SkillsExcellent relationship building skillsExcellent active listening skillsEffective communication skillsStrong influencing skillsExcellent team collaboration skillsMindset & BehavioursBe inclusive and embrace diversityDevelop & Grow,Collaborate & TrustHighly engaging with customersHappy to take the initiative to try new things, learning and improving constantly (both successes and failures)Integrity and compliance mindsetFocused on and curious about customer needsDevelopment and growth mindsetGood at prospecting (find new contacts)Analytical and data driven
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Key Account Specialist
2 weeks ago
Greater Portsmouth Area, United Kingdom Daiichi Sankyo Europe GmbH Full time £30,000 - £60,000 per yearJob DescriptionJob Title: Key Account Specialist (Customer Experience Specialist) HampshirePosting Start Date: 22/10/2025Job Description:Key Account Specialist (Customer Experience Specialist) HampshireUK Grade: 6Hours: Full time, field-based role with responsibilty for a geographically defined areaPurpose:A promotional key account management role to...
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Key Account Specialist
7 days ago
Portsmouth, United Kingdom Daiichi Sankyo Europe GmbH Full timeJob Title: Key Account Specialist (Customer Experience Specialist) HampshirePosting Start Date: 19/11/2025Job Description:Key Account Specialist (Customer Experience Specialist) HampshireUK Grade: 6Hours: Full time, field-based role with responsibilty for a geographically defined areaPurpose:A promotional key account management role to orchestrate customer...
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Key Account Specialist
1 week ago
Portsmouth, Hampshire, United Kingdom Daiichi Sankyo Europe GmbH Full timeJob Title: Key Account Specialist (Customer Experience Specialist) Hampshire Posting Start Date: 19/11/2025 Job Description: Key Account Specialist (Customer Experience Specialist) Hampshire UK Grade: 6 Hours: Full time, field-based role with responsibilty for a geographically defined area Purpose: A promotional key account management role to orchestrate...
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Key Account Specialist
7 days ago
Greater Portsmouth Area, United Kingdom Daiichi Sankyo Europe GmbH Full timeJob Title: Key Account Specialist (Customer Experience Specialist) HampshirePosting Start Date: 19/11/2025Job Description:Key Account Specialist (Customer Experience Specialist) HampshireUK Grade: 6Hours: Full time, field-based role with responsibilty for a geographically defined areaPurpose:A promotional key account management role to orchestrate customer...
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Cloud Accounting Specialist
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Portsmouth, United Kingdom TC Group Full time**About us** TC Group is a highly innovative, leading edge firm of accountants and professional advisers. Officially one of the fastest growing Top 40 UK firms with offices across the South West, South East, London, Midlands and the North, we are the first to offer a full range of complementary professional services in the areas of financial planning,...
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Key Account Manager – Aerospace
2 weeks ago
Portsmouth, Portsmouth, United Kingdom Mercury Hampton Full time £80,000 - £120,000 per yearPortsmouthBase Salary: Up to £125,000 + Bonus + Excellent BenefitsGlobal Photonics Innovator | SC Clearance Required (or Eligibility)We're recruiting on behalf of a world-leading photonics technology company supplying advanced laser and fibre-based solutions into the aerospace, defence, semiconductor, industrial and scientific sectors. With cutting-edge...
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Key Account Manager – Aerospace
3 days ago
Portsmouth, Portsmouth, United Kingdom Mercury Hampton Full timePortsmouthBase Salary: Up to £125,000 + Bonus + Excellent BenefitsGlobal Photonics Innovator | SC Clearance Required (or Eligibility)Fluent in English and German (both written and spoken)We're recruiting on behalf of a world-leading photonics technology company supplying advanced laser and fibre-based solutions into the aerospace, defence, semiconductor,...
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Global Key Account Manager
6 days ago
Portsmouth, United Kingdom Danaher - Global Full timeBring more to life.Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?At Pall Corporation, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.You’ll thrive in a culture of belonging where you...
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Key Account Manager – Aerospace
1 week ago
Portsmouth, United Kingdom Mercury Hampton Full timePortsmouthBase Salary: Up to 125000 Bonus Excellent BenefitsGlobal Photonics Innovator SC Clearance Required (or Eligibility)Were recruiting on behalf of a world-leading photonics technology company supplying advanced laser and fibre-based solutions into the aerospace defence semiconductor industrial and scientific sectors. With cutting-edge products a...
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Global Key Account Manager, Energy+ Growth
6 days ago
Portsmouth, United Kingdom Danaher - Global Full timeA leading global technology company in Portsmouth is seeking a Global Key Account Manager to drive growth within the Energy+ Global Strategic Account program. The ideal candidate will have experience in sales or strategic marketing, exceptional communication skills, and the ability to enhance customer relationships. The role requires a bachelor's degree,...
