Industrial Services Operations Manager

1 week ago

Crewe Cheshire, United Kingdom The Talent Movement Full time €50,000

Do you enjoy Customer Service, Team Leadership, and Operations Management?
Would you like the autonomy, investment, and support to drive improvements that enhance both the experience of the customer and of your team of Engineers?

Does a culture of collaboration, openness, and continuous support and development sound appealing?

A well-established, leader in their field of medical and aesthetic equipment.
Their Head office, training facility, manufacturing, and distribution centre are based in Cheshire East. To their customers, we are known for being British, scientific experts, providing quality products and excellent customer service.

Managing a team of 8 Engineers, mostly field-based.
How do best deliver service against demand, and how do we measure it effectively? You’ll develop processes and Continuous Improvement initiatives that best utilise and protect/enhance the role of your service engineers.

You’ll develop training pathways for your team to ensure they meet customer demands but also provide support, mentorship, and opportunity for the team.

You’ll have the support of an experienced Customer Service Manager and their team on the helpdesk to field enquires and schedule work so your focus can be directed on the above.

You’ll be given autonomy to make change, become the voice of the customer, and be able to make a significant impact both operationally and in service delivery.
Although the role will be predominantly office-based, there will be some flexibility around opportunities for home-working on occasion.
You’ll have your own development opportunities as the role grows and the business is happy to invest in further training both internal and external.
A basic salary of circa £50,000 (negotiable on experience), company car, plus an annual company bonus, employee discount, life assurance, and annual leave at 25 days plus your birthday and Bank Holidays.

A strong background in delivering excellent customer service, through a field-based engineering team. If you've worked in a technical environment before, great - if not, you'll need to be practically minded and be able to understand technical information (electro / mechanical).
You'll need to be supportive, know when your team needs help, and how best to deliver that support. Please apply with your CV or contact Kate Hill at The Talent Movement to discuss confidentially.

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