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Service Operations Manager
2 months ago
Do you enjoy Customer Service, Team Leadership, and Operations Management?
Would you like the autonomy, investment, and support to drive improvements that enhance both the experience of the customer and of your team of Engineers?
Does a culture of collaboration, openness, and continuous support and development sound appealing?
If yes, then this could be the role you’ve been looking for.
Who you will be working for:
A well-established, leader in their field of medical and aesthetic equipment.
Their Head office, training facility, manufacturing, and distribution centre are based in Cheshire East. You’ll be based here, with your team of Engineers either out on the road across the whole of the UK or making advanced repairs in the workshops.
To their customers, we are known for being British, scientific experts, providing quality products and excellent customer service.
What you’ll be doing:
Managing a team of 8 Engineers, mostly field-based.
Asking the question: How do best deliver service against demand, and how do we measure it effectively? This is where a sound operations background will come into play.
You’ll develop processes and Continuous Improvement initiatives that best utilise and protect/enhance the role of your service engineers.
You’ll ensure your team is working safely, have the tools and materials to do their best job, and have the necessary documentation in place, method statements, etc.
You’ll develop training pathways for your team to ensure they meet customer demands but also provide support, mentorship, and opportunity for the team.
You’ll have the support of an experienced Customer Service Manager and their team on the helpdesk to field enquires and schedule work so your focus can be directed on the above.
What’s on offer:
You’ll become part of a leadership that’s committed to striving for better. You’ll be given autonomy to make change, become the voice of the customer, and be able to make a significant impact both operationally and in service delivery.
Although the role will be predominantly office-based, there will be some flexibility around opportunities for home-working on occasion.
You’ll have your own development opportunities as the role grows and the business is happy to invest in further training both internal and external.
A basic salary of circa £50,000 (negotiable on experience), company car, plus an annual company bonus, employee discount, life assurance, and annual leave at 25 days plus your birthday and Bank Holidays.
The skills and experience we're looking for:
A strong background in delivering excellent customer service, through a field-based engineering team. If you've worked in a technical environment before, great - if not, you'll need to be practically minded and be able to understand technical information (electro / mechanical).
A sound operational background - you'll enjoy problem-solving and making things better and more efficient for everyone.
A strong leader. You'll need to be supportive, know when your team needs help, and how best to deliver that support. Experience managing a remote team, and the challenges that can bring, would be very useful.
Please apply with your CV or contact Kate Hill at The Talent Movement to discuss confidentially.
