1st Line Support Engineer

1 week ago


United Kingdom Lucid Connect Ltd Full time €28,000

1st Line Service Desk Engineer - Portishead (Bristol) – Permanent
Portishead (Nr Bristol) - Monday to Friday - Onsite

Lucid Connect have an exciting new opportunity to join a market leading IT solutions provider. Our client is looking to recruit a 1st Line IT Support Engineer to join a successful MSP, dedicated to one of their key clients, on their client site in Portishead.

We are looking for a candidate that has excellent technical and interpersonal skills, preferably with experience working for a IT solutions provider previously in a 1st Line Support Engineer role.

Provide 1st Line Support to the company's customers, receiving calls and handling the resulting service requests, and working with the team to manage any escalations
Excellent customer service providing proactive, reactive and service management to achieve high levels of customer satisfaction through advice, guidance and technical support within SLA and business KPI's
Proven customer-centric IT service Delivery experience
Strong experience supporting Office 365 cloud services
Experience of supporting Microsoft Azure
Practical working experience with RDS (remote desktop support)
Good knowledge of IT concepts and architectures
Up to date Microsoft qualifications
ITIL Foundation Certified (desirable not essential)
Basic Microsoft Azure knowledge and Office 365



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