1st - 2nd IT Line Support Analyst

2 weeks ago


United Kingdom 4Square Recruitment Ltd Full time €23,000 - €27,000

IT Support Analyst Location: Join a dynamic team as an IT Support Analyst , where you’ll act as the first point of contact for IT-related queries from a diverse customer base. This hands-on role involves providing exceptional 1st-line technical support, troubleshooting, and ensuring swift resolutions to maintain smooth operations.
Provide 1st-line technical support via email, ticketing systems, and phone.
Log and manage helpdesk tickets, aiming for first-time fixes.
Build and configure IT hardware, including Windows laptops, Macs, and mobile devices.
Experience with Windows 10/11 and Office365 Administration (Teams, SharePoint, Exchange).
Knowledge of Active Directory , Intune , Antivirus software (ESET/Sophos), and backup technologies (e.g., Strong troubleshooting skills for hardware, software, and printers.
Familiarity with RMM tools , network basics , and Apple Mac support .
Passionate about IT, eager to learn and grow your skills.
Be part of a collaborative team and make an impact in a role that offers opportunities for growth and development.



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