Specialist Risk Officer

4 weeks ago

Norwich Norfolk, United Kingdom Service Care Solutions Full time €23

Type: Temporary, 3-month contract (possibility to extend)
Location: Remote
Hours: Full Time, 36 hours per week
My client, a leading Housing Association, is lokoing for a Tenancy Specialist Triage Officer to be responsible for reviewing all new anti-social behaviour (ASB) reports, completing action plans, and conducting interviews for high-level ASB cases. This role acts as a gatekeeper for regional Tenancy Specialist teams, ensuring accurate categorisation and prioritisation of ASB cases based on risk. Advisory Role: Provide advice to contact centre colleagues on correct logging and categorisation of ASB cases, considering investigation thresholds, customer risk, and agency obligations.
Error Correction: Triage cases to identify and correct errors, including potential data protection breaches and mis categorisation.
Offer instant feedback to Contact Centre Agents on CRM errors and necessary amendments.
Telephone Interviews: Conduct complainant interviews over the phone, agreeing on action plans to address reported ASB within published SLAs.
Risk Assessment: Perform dynamic risk assessments, safeguard vulnerable customers, and liaise with internal and external agencies, such as the police and local authorities.
Domestic Abuse Support: Identify high-risk domestic abuse victims, complete assessments, and order personal security equipment for next-day delivery.
Provide targeted support for effective case management, ensure SLA compliance, and maintain accurate system reporting to prevent data protection breaches.Experience within the housing sector and knowledge of tenancy management.
Proficiency with CRM software and principles.
If you require any additional information regarding the position, please call Alex at Service Care Solutions on (phone number removed) or send an E-Mail to

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