Player Support Administrator

Found in: Jooble UK C2 - 2 weeks ago

London, United Kingdom CMT Learning - Euro Sports Camps - Sports Tours Europe Full time

We are the exclusive operator of Nike Sports Camps in the UK, offering residential sports camps to young people aged 9-17 from all over the world. As leaders in our industry, we are passionate about upholding our reputation, brand and customer relationships.

We are looking for a Player Support Administrator who will join the Sales and Customer Service Team. They will be responsible for collecting and coordinating player information with a specific focus on player welfare and medical information ahead of all camps in summer 2024. They will also support with airport transfer administration, provide high-level customer service and general administrative support.

WHAT YOU’LL DO:

Medical Administration:

• Monitor Medical inboxes and be the main communication between the Camp Doctor and parents/guardians or agents for any missing medical information

• Email/call parents who have not completed their Player Welfare Information, or if any information is incorrect

• Support the sales team with any player welfare/medical enquires

Customer Support:

• Support the Sales and Customer Service team in communicating about Nike Sports Camps by telephone and email

Airport Administration:

• Ensure all arrival and departure information is collected and flight information is checked prior to arrival and departure days

• Monitor transfer inboxes and chase information via the phone/email to ensure correct information is provided for arrivals and departures

• Support the Transport Operations Manager with communications to parents, agents and stakeholders

• Ensure the database is well maintained and excel sheets are correctly stored

• Support the Transport Operations Manager to ensure all signage, run sheets and equipment are prepared for each arrival and departure day

• Where required, be an additional member of staff at the airport to meet and greet players

PERSON SPECIFICATION

All staff will contribute to the overall smooth running of our programmes. Ultimately the safety of children is paramount, and the high standards expected of working with top brands needs to be maintained. We expect high personal standards, friendly, positive and approachable staff who will always remain professional and calm. Staff will be able to handle sensitive situations well, adhering to confidentiality and data protection guidance, have excellent organisational skills, be good role models and be able to contribute to a positive working environment.

THE IDEAL CANDIDATE WILL:

• Have administrative experience

• Excellent communication skills

• Be calm under pressure

• Maintain excellent attention to detail

• Be able to prioritise workload effectively and demonstrate excellent organisational skills

• Committed to project completion, and available to work weekends when required (only during July and August – day off in lieu in the following week provided)

• Someone with a second language is desirable

LOCATION

The Player Support Administrator will be based in our London Head Office, located near Oval Station. Full address: 60-62 Clapham Road, London SW9 0JJ. You may be expected to work at London Airports during the summer where required.

Your normal paid working hours will be based on a minimum of 37.5 hours per week, usually spread over 5 days a week, and including some weekends/bank holidays

PACKAGE

• £30k per annum

• Fixed-term contract (MAY – August)

• 25 days holiday per year plus bank holidays

TO APPLY

Please include CV and Cover Letter outlining how you meet the specifications listed above and why you’d like the role. Applications without a Cover Letter will not be considered.

Please send any applications to recruitment@cmtlearning.com with “Player Support Administrator” in the email subject. Any questions can be sent to this email address.

Closing Date: Monday 21st April

Website:

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