Player Support Specialist

3 weeks ago


London, United Kingdom Aardvark Swift Full time

Posted 03 March 2023
- Salary Negotiable
- LocationLondon
- Job type Permanent
- DisciplineCommercial
- Reference18755
- Contact NameVicky Kilby

**Job description**:
Aardvark Swift is working with the amazing Winkel Games to help them find a passionate and experienced Player Support Specialist to join their hyper casual and competitive mobile gaming studio based in London
As the Player Support Specialist, you will be part of an agile team and will be responsible for the organisation’s player support activities. You’ll be the voice of the player base; you will engage with the players past, present, and future and interact with the community across multiple channels.

**Your responsibilities**
- Managing day-to-day support tickets and player feedback channels
- Working with other disciplines to create engaging communications to excite the player base
- Building community FAQs
- Encouraging user loyalty by providing an outstanding service
- Working with Head of Production and all game departments to ensure you have an excellent understanding of the game
- Preparing detailed weekly and monthly reports on a company’s support tickets and reviews
- Work with Winkel’s stakeholders, across multiple disciplines, to deliver success

**The skills and experience you’ll bring to the role**
- Proven work experience in a player support or similar role
- Interest and knowledge in mobile gaming and gaming communities
- Excellent organisational skills
- Strong ability to multitask, prioritize, and work independently with mínimal supervision
- Excellent verbal communication and writing skills
- Attention to detail, critical-thinker, and problem-solver

**It's a bonus if you have**
- Experience with skill-based games
- Experience supporting a live game service with a global player community
- An understanding of JIRA or equivalent
- Prior experience with Zendesk and App Stores
- Knowledge of JIRA, Confluence, and Slack

**Perks and benefits include**
- Full private Healthcare
- Self development schemes
- Gym membership and company social events



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