IT Support Specialist

4 weeks ago


London, United Kingdom Goodman Masson Full time

**IT Support Specialist**
**West London, UK**
**Permanent, Full-time office-based role**

Our client is a is a Qatari state-owned global sport and entertainment network. They are looking for an IT Support Specialist to provide IT support to all employees in the London office, managing IT contracts, delivering on Group IT policy and working withinternational IT teams and stakeholders. You will report to the Director, HR and Operations (London) / Manager Information Technology (Doha).

**Key Responsibilities**
- Responsible for the London operations smooth running of IT services in coordination with Doha IT team Working closely with the ERP consultants to ensure the smooth running of Oracle for London.
- Responding to IT support help desk requests from local London users onsite and remote users.
- Responding to requests from IT management in Paris and Doha as appropriate.
- Responsible for the technology side of the onboarding and offboarding processes.
- Managing London helpdesk support, reporting to internal IT management and London Management on progress.
- Collaborate with various international IT teams on projects and ensure a smooth roll-out to the office environment.
- Responsible for external IT contracts to include hardware/software returns and outsourcing.
- Responsible for racking and installing of networking equipment and servers.
- Managing the order of ICT items as appropriate.
- Responsible for ICT patching for the London office.
- Management of London IT Inventory.
- Moving hardware - Monitors - IP phones - Dock stations - Cables.
- Taking calls from users in order of urgency on ICT requests.
- Responsible for the operation of HDX4500 Polycom devices.
- Coordinate and follow-up with the HQ service desk on all cases related on the backend services hosted in Doha.

**Requirements**:

- Bachelor's or master's degree in Computer Science, Information Technology or similar field. Professional certification would be ideal.
- At least 5 years proven experience as Helpdesk or System Support, ideally with a start-up and/or a large international business.
- Good English oral and written communication skills
- Excellent knowledge of technical management, information analysis and of computer hardware/software systems.
- French and/ or Arabic would be an advantage

**Benefits**
- Competitive Salary + Company Benefits
- In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you._



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