Engagement Manager

2 weeks ago

Cumbria, United Kingdom Pharaoh Capital Full time

Role Overview:

The Engagement Manager is responsible for building and maintaining strong, long-lasting relationships with clients by serving as the primary point of contact. This role requires a deep understanding of the client’s business objectives, ensuring that the company’s solutions are aligned with those objectives. The Engagement Manager will work closely with cross-functional teams, including Sales, Product Development, and Operations, to ensure successful delivery of services and to drive client satisfaction and retention.

Key Responsibilities:

Client Relationship Management:

  • Serve as the primary point of contact for assigned clients.
  • Develop and maintain strong relationships with key client stakeholders.
  • Regularly communicate with clients to understand their needs, challenges, and goals.
  • Ensure timely and successful delivery of solutions according to client needs and objectives.
  • Proactively manage client expectations and address any issues that arise.

Project Management:

  • Oversee the end-to-end management of client projects, ensuring they are delivered on time, within scope, and within budget.
  • Coordinate with internal teams to manage project timelines, deliverables, and resources.
  • Conduct regular project status meetings and provide updates to clients.
  • Identify and mitigate potential risks throughout the project lifecycle.

Strategic Account Growth:

  • Identify opportunities for upselling or cross-selling additional services or products to existing clients.
  • Collaborate with the Sales team to develop and execute strategies for account growth.
  • Develop and present proposals for new business opportunities to clients.

Performance Monitoring & Reporting:

  • Track and analyze key performance indicators (KPIs) to ensure client satisfaction and retention.
  • Prepare and deliver regular performance reports to clients, highlighting successes and areas for improvement.
  • Gather and act on client feedback to improve service delivery and client satisfaction.

Team Collaboration:

  • Work closely with Sales, Product, and Operations teams to align client needs with company offerings.
  • Serve as a client advocate internally, ensuring that client needs are prioritized across the organization.
  • Mentor and provide guidance to junior team members as needed.

Qualifications:

Education:

  • Bachelor’s degree in Business, Marketing, Communications, or a related field. A Master’s degree is a plus.

Experience:

  • 3-5 years of experience in client services, account management, or a related field.
  • Proven track record of managing client relationships and delivering successful projects.
  • Experience in [Industry or Sector] is preferred.

Skills:

  • Strong project management skills with the ability to manage multiple clients and projects simultaneously.
  • Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships.
  • Problem-solving skills and the ability to think strategically.
  • Proficiency in CRM software, project management tools, and Microsoft Office Suite.
  • Ability to work independently and as part of a team.

Personal Attributes:

  • Client-focused with a passion for delivering exceptional service.
  • Proactive and self-motivated with a strong sense of ownership and responsibility.
  • High attention to detail and organizational skills.
  • Adaptable and able to thrive in a fast-paced environment.

Working Conditions:

  • This role may require travel to client sites and participation in client meetings.
  • Flexible working hours may be required to meet client needs.

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