Accounts Manager

3 weeks ago


Cumbria, United Kingdom Pharaoh Capital Full time

The Engagement Manager is responsible for building and maintaining strong, long-lasting relationships with clients by serving as the primary point of contact. The Engagement Manager will work closely with cross-functional teams, including Sales, Product Development, and Operations, to ensure successful delivery of services and to drive client satisfaction and retention.

Client Relationship Management:
Project Management:
Oversee the end-to-end management of client projects, ensuring they are delivered on time, within scope, and within budget.
Coordinate with internal teams to manage project timelines, deliverables, and resources.
Conduct regular project status meetings and provide updates to clients.
Identify and mitigate potential risks throughout the project lifecycle.

Strategic Account Growth:
Collaborate with the Sales team to develop and execute strategies for account growth.
Performance Monitoring & Reporting:
Track and analyze key performance indicators (KPIs) to ensure client satisfaction and retention.
Prepare and deliver regular performance reports to clients, highlighting successes and areas for improvement.
Bachelor’s degree in Business, Marketing, Communications, or a related field. A Master’s degree is a plus.


3-5 years of experience in client services, account management, or a related field.
~ Proven track record of managing client relationships and delivering successful projects.
~ Strong project management skills with the ability to manage multiple clients and projects simultaneously.
Proficiency in CRM software, project management tools, and Microsoft Office Suite.
This role may require travel to client sites and participation in client meetings.
Flexible working hours may be required to meet client needs.


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