Customer Service/Account Manager

3 weeks ago


Leeds, United Kingdom Lucy Walker Recruitment Full time

They offer 22 days holidays (& bank holidays), free parking on site, and a company-wide bonus. The role is fully office based and will involve managing a portfolio of clients, providing support throughout the full ordering process whilst also promoting new and alternative products. If you are a strong sales or customer service specialist who is looking for a more office-based role within a fun and dynamic team then this is the perfect role for you. This is an exciting opportunity for someone with a retail background or a strong administrator, sales order processor, or similar account manager who is confident, lively, and has excellent communication skills.

What the Customer Service Account Manager role will include:

Managing a portfolio of existing retail clients
Taking orders over the phone, email, and website
Providing excellent customer service, handling enquiries, dealing with complaints or issues
Supporting the field-based team with administration support
Helping with the organisation of trade shows as part of the wider business across the World.What you need to be a Customer Service Account Manager:

Excellent IT skills including the ability to utilise MS Excel as part of your day-to-day.
Experience in sales and/or customer service. Someone who won't shy away from picking up the phone and speaking to clients with ease.
This is a great opportunity to work for an innovative and well-established giftware retailer who distribute products worldwide The Customer Service Account Manager will join a relatively small team of 20; If you have the experience outlined above, please submit your CV immediately to be considered.



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