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Customer Service Account Manager

4 months ago

Leeds, United Kingdom Lucy Walker Recruitment Full time

Our client is a fun, fast paced and growing wholesaler based in the Leeds area. They offer 22 days holidays (& bank holidays), free parking on site, and a company-wide bonus. The role is fully office based and will involve managing a portfolio of clients, providing support throughout the full ordering process whilst also promoting new and alternative products. There will also be the involvement of developing new business for the company and identifying new markets to explore.

If you are a strong sales or customer service specialist who is looking for a more office-based role within a fun and dynamic team then this is the perfect role for you. This is an exciting opportunity for someone with a retail background or a strong administrator, sales order processor, or similar account manager who is confident, lively, and has excellent communication skills.

What the Customer Service Account Manager role will include:

  • Managing a portfolio of existing retail clients
  • Taking orders over the phone, email, and website
  • Providing excellent customer service, handling enquiries, dealing with complaints or issues
  • Supporting the field-based team with administration support
  • Identifying new opportunities within existing and new clients
  • Helping with the organisation of trade shows as part of the wider business across the World.

What you need to be a Customer Service Account Manager:

  • Great verbal and written communicator.
  • A fun yet firm personality with a resilient can-do attitude.
  • Excellent IT skills including the ability to utilise MS Excel as part of your day-to-day.
  • Experience in sales and/or customer service. Someone who won't shy away from picking up the phone and speaking to clients with ease.
  • Attention to detail with strong numerical skills.
  • The ability to work under pressure and to tight deadlines.

This is a great opportunity to work for an innovative and well-established giftware retailer who distribute products worldwide The Customer Service Account Manager will join a relatively small team of 20; it's a fun, dynamic and supportive work environment and they are looking for the right person to join them on this journey. If you have the experience outlined above, please submit your CV immediately to be considered.

Due to the number of responses we receive, unfortunately we are unable to give feedback to all individuals. If you have not heard back within 7 days, please assume that you have not been successful for the role you have applied for.

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