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Customer Experience Manager- Customer Care
4 weeks ago
Customer Experience Manager
Contract type: Permanent
Maybe one day, you’d like to run your own store or take on a bigger role in the future. This is a well – balanced management role with clear accountability – you’ll understand exactly what’s expected of you and who to turn to for support. Our purpose is that driven by our passion for food, together we serve and help every customer.
As a Customer Experience leader your job is to delight and inspire customers all the way from the car park to the checkout. Whether they’re collecting online orders, stocking up on essentials or filling up with petrol, you’ll make sure they enjoy the very best experience. Reporting into our Lead Customer Experience Manager, your job is focused on operational in-store management, ensuring that your area is running smoothly, day in, day out.
There’s an emphasis on managing a medium to large instore team – assigning tasks and planning breaks, creating rotas, addressing performance issues both sensitively and effectively, and helping with recruitment. You’ll be a visible leader on the shop floor, a role model who drives training and creates a team where everyone feels welcome, and colleagues feel safe to challenge the way things are done.
You’re supporting the Lead Customer Experience Manager to deliver improved customer and retail outcomes in your area
• You’ll work closely with another Customer Experience Manager, sharing ideas and identifying ways to improve things, and provide a brilliant handover from each shift to the next
• You’ve learned how to help your team to put themselves in the customers’ shoes, taking genuine pride in how we deliver a better service
• We’re ahead of the curve here – we do as much as we can digitally – from stock management to rotas.
What matters most is you – you’re motivated to develop, dedicated to bringing out the best in others and, like all of us, passionate about customer service. The Sainsbury’s instore management structure is designed precisely to help people like you to progress, and where everyone has the support and the opportunity to deliver excellence. When joining us you will receive a clear induction and orientation alongside a training plan specific to your needs that you'll build alongside your manager. They will support and coach you to deliver great performance, whilst having plenty of time to develop.
As a Customer Experience Manager you could move into a Lead Manager role in Food, In-store Customer Experience, Clothing or General Merchandise. Looking further ahead, it’s great preparation for a Store Management role or a leadership challenge across the Sainsbury’s family: Discount card – provided after 4 weeks that gives you and a second user 10% on most items in Sainsbury’s, Argos and Habitat. Throughout the year we regularly increase discount at Sainsbury's and Argos to 15% as an additional benefit.
• Free food and hot drinks provided for Colleagues in all our stores.
• Generous holiday entitlement, maternity and paternity leave
• Pension – we’ll match 4-7.5% of your pension contributions
• Sainsbury’s share scheme – build up an investment at discounted rates
• Wellbeing support – access to emotional support, counselling, legal and financial advice
• Colleague networks – link with like-minded people to help fulfil your potential
• Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI
• Special offers on gym memberships, restaurants, holidays, retail vouchers and more
Click ‘apply’ to start your Sainsbury’s journey
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