Service Transition Manager

Found in: Jooble UK C2 - 2 weeks ago


England, United Kingdom Zenzero Full time

Service Transition Manager

Zenzero are a leading midmarket MSP with offices based in several locations across the UK including London, Coventry, Guilford, Basildon, Inverness and Aberdeen. With extensive growth plans and modern ways of delivering managed IT services to our customers, we are looking for a passionate customer centric individual who is ready to support the growth of the service delivery function.

In this role you will be responsible for ensuring new customers have a smooth and seamless transition to Zenzero. You will work closely with the Sales team, Service Desk Managers, Technical Consultants and Service Delivery Manager to onboard the customer and provide end-user training on our service desk portal and processes. This role is a great opportunity for a detail oriented and customer focused individual. You do not need to be technical to fulfil the role, but an understanding of IT Managed Services would be advantageous.

Key Responsibilities:

  • Lead the implementation and co-ordination of Zenzero’s onboarding and transition strategy for customers
  • Reporting on agreed Service Transition metrics against the project progress and deliverables
  • Work closely with the Service Desk and other delivery teams to ensure timely updates and the acceptance into service process is completed
  • Understand and ensure key service management processes are in place such as Change Management, Service Request Management, Asset and Configuration management
  • Provide guidance and training on the Support Portal and Service Desk processes to customers
  • Manage and communicate risks relating to customer onboarding and the transition of new IT services
  • Manage expectations internally and externally for service take on
  • Maintain and improve Service Transition processes, ensuring they are understood by all stakeholders and embedded within the organisation
  • Supporting any ad hoc pre-sales engagements

Qualifications and Skills:

  • Requires a relevant bachelor's degree, or/
  • At least 3 years of experience in managing IT related projects or experience in an existing Service Desk / Service Management function
  • Experience with ITIL framework
  • Project management experience. Prince2 or Agile Foundation would be beneficial.
  • Familiarity with Change Management processes such as ADKAR
  • Experience with complex stakeholder management
  • Good understand of M365 and associated licencing models
  • Confident communication

  • Service Transition

    7 days ago


    South West England, United Kingdom Sanderson Full time

    Service Transition Manager Umbrella Engagement Must of outstanding communication skills - 6 month initial engagement Long term engagement for the right person. Umbrella Engagement Completely Remote!


  • England, United Kingdom Global Enterprise Partners Full time

    I am currently looking for **a Senior Transition Leader** for a full-scale transition to new Service provided for an FMCG client. Senior transition leaders with experience in leading end-to-end transition would be preferred. Requirements for **Senior Transition Leader**: - 10+ years of experience as a Transition Leader with end-to-end transition...


  • England, United Kingdom Sanderson Recruitment Plc Full time

    Job Description Our leading client is currently recruiting for a Service Architect/Design Manager to join their expanding technical sales team. As a Service Architect, you'll play a vital role in ensuring their service solutions align with their organisation's Standard Service Offerings and their customers' specific service requirements. The...

  • Head of Service Delivery/Service Management Director

    Found in: Jooble UK C2 - 2 weeks ago


    England, United Kingdom Eligo Recruitment Full time

    Orchestrate Service Excellence as Head of Service Delivery Management (Oracle Expertise) - UK & Europe Do you have a passion for delivering exceptional service and building high-performing teams? Are you an Oracle maestro with a proven track record in Managed Services? A leading digital engineering and cloud transformation company is seeking an...


  • England, United Kingdom Eligo Recruitment Full time

    Orchestrate Service Excellence as Head of Service Delivery Management (Oracle Expertise) - UK & Europe Do you have a passion for delivering exceptional service and building high-performing teams? Are you an Oracle maestro with a proven track record in Managed Services? A leading digital engineering and cloud transformation company is seeking an...


  • England, United Kingdom iO Associates Full time

    Interim Head of Service Management Initial 3 months (with a view to extend or transition to a permanent role) Security Clearance (SC Clearance) required iO have partnered once again with a growing Defence company based in the South West who are looking to build out a Service Management business unit. This is a long term client of iO's and this role...


  • England, United Kingdom iO Associates Full time

    iO Associates have partnered with a leading Defence company who are seeking an experienced SC Cleared IT Service Management Specialist to join the team ASAP. You will support the Service Delivery function, using ITIL framework Service Management tools. Responsibilities include refining service management processes and facilitating the transition to an agile...


  • England, United Kingdom iO Associates Full time

    iO Associates have partnered with a leading Defence company who are seeking an experienced SC Cleared IT Service Management Specialist to join the team ASAP. You will support the Service Delivery function, using ITIL framework Service Management tools. Responsibilities include refining service management processes and facilitating the transition to an agile...

  • Training Advisor

    2 weeks ago


    England, United Kingdom Service Care Solutions Full time

    This company is a leading provider of services to individuals in need. They are committed to providing high-quality support to vulnerable people and are looking for a Personal Advisor - Care Leaver and USAC to join their team. The Personal Advisor - Care Leaver and USAC will play a key role in supporting young people who are leaving care and transitioning...

  • Personal Advisor

    2 weeks ago


    England, United Kingdom Service Care Solutions Full time

    About the Company This company is a leading provider of services to individuals in need. They are committed to providing high-quality support to vulnerable people and are looking for a Personal Advisor - Care Leaver and USAC to join their team. About the Role The Personal Advisor - Care Leaver and USAC will play a key role in supporting young people who...


  • England, United Kingdom Bank of America Full time

    Consumer Investments Client Services - Sr. Resolution Manager page is loaded Consumer Investments Client Services - Sr. Apply locations Pennington time type Full time posted on Posted Yesterday job requisition id 24015348 Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every...


  • England, United Kingdom Panoramic Associates Full time

    Programme Manager - Transport Transformation Contract Length: 6 Months Hybrid / Remote I am currently seeking a skilled Programme Manager to join my client's team, focusing on transforming Home to School Transport operations. The successful candidate will work closely with operational staff, review contracts, analyse processes, and implement strategic...


  • England, United Kingdom Oliver James Associates Ltd. Full time

    Oliver James' leading international manufacturing client is looking to kick start a Dynamics 365 programme focused on transitioning from AX to F&O and are looking for a strong Change Manager to help facilitate this transformation. Strong experience working on Dynamics 365 transformations (experience with transitioning from AX to F&O would be highly...


  • England, United Kingdom Ntrinsic Consulting Full time

    We’re looking for people who are always searching for creative ways to grow and learn. We are looking for Head of Sales for our Energy Services business in Nottingham. Energy Services With the drive towards net-zero and energy security, as well as a need to reduce overall cost-to-serve, the UK energy industry is going through one of its largest periods of...

  • Sales and Service Coordinator

    Found in: Jooble UK C2 - 2 days ago


    England, United Kingdom Ntrinsic Consulting Full time

    We’re looking for people who are always searching for creative ways to grow and learn. We are looking for Head of Sales for our Energy Services business in Nottingham. Energy Services With the drive towards net-zero and energy security, as well as a need to reduce overall cost-to-serve, the UK energy industry is going through one of its largest periods of...


  • England, United Kingdom Service Care Legal Full time

    Payroll & Pensions Manager Contract: Permanent Start Date: ASAP Local Government *Hybrid Working* Service Care Solutions are currently recruiting on behalf of a Local Authority in Gloucestershire for a Payroll & Pensions Manager. The Payroll & Pension Manager works as a member of the senior leadership team in the Business Service Centre which is...

  • Material Controller

    6 days ago


    England, United Kingdom Service Service Full time

    An engineering manufacturing organisation in Norwich is seeking a junior Material Controller . This is an excellent opportunity to join an organisation that manufactures cutting edge technology and is a global leader in its field. This is an ideal role for somebody looking to take the first steps in a career in supply chain/logistics/procurement. This...

  • Service Architect

    2 weeks ago


    England, United Kingdom CGI Full time

    Job order - J(Apply online only) - Permanent Full Time Title ITSM Service Architect Category Business Consulting City UK Wide - Various, UK Wide - Various, United Kingdom Job Description ITSM Service Architect Discover where complex meets meaningful as a Service Architect in our Advisory Services team, working on a cloud hosting project. You will...

  • Project Leader

    Found in: Jooble UK C2 - 2 days ago


    England, United Kingdom Selective Touch Recruitment Full time

    Job Title: Project Coordinator Type of Position: Full-Time A leading educational consulting firm in Saudi Arabia is seeking proactive and resourceful Lebanese students in Europe to offer comprehensive support and assistance services to international students. The goal is to ensure a smooth and welcoming transition for students as they embark on...

  • Project Leader

    1 day ago


    England, United Kingdom Selective Touch Recruitment Full time

    Job Title: Project Coordinator Type of Position: Full-Time A leading educational consulting firm in Saudi Arabia is seeking proactive and resourceful Lebanese students in Europe to offer comprehensive support and assistance services to international students. The goal is to ensure a smooth and welcoming transition for students as they embark on...