Service Manager

5 days ago


Greater Manchester, United Kingdom TWX Full time €30,000 - €50,000

TWX have partnered with a Cyber Security technology and service provider headquartered in Gloucestershire. They are looking to add a Technical Services Coordinator to their current team, with the primary aim being to manage and support the transition from sale to implementation.
Acting as the bridge between sales and service teams, you’ll manage delivery timelines, coordinate training, and maintain clear communication with stakeholders. If you’re organised, proactive, and customer-focused, this role is your chance to make a real impact in cybersecurity.
23 days Annual Leave + Bank Holidays + 3 days between Christmas and New Year
Private Health Buy Back Scheme
Mostly Remote Working – With irregular trips to the HQ in Cirencester or a serviced office space in Manchester (Once a month or once a quarter, as well as an expensed onboarding trip to the HQ shortly after start)
5 hours per week within a UK based rapid growth Cyber Business with a diverse client base + Early finish 1 day per week
Vendor training and internal skills and knowledge transferring  
As a Technical Services Coordinator for cyber software and managed services, you will be a critical link between our sales and service teams, dedicated to delivering a seamless and professional onboarding experience for our customers. You’ll manage the transition from sale to successful implementation, ensuring customers are well-supported and positioned to fully leverage our solutions from day one. Personal Qualities: Customer-oriented, proactive, adaptable, able to work collaboratively across teams and a keen interest in cyber security or technology
Project Management Qualification: Not essential but would be beneficial (Prince 2, AgilePM, etc)  
Lead and manage the end-to-end onboarding process for customers of both products and services, ensuring all steps are completed to meet deadlines and quality standards
For Services: Coordinating between customer and the core to cloud services team. Managing delivery timelines and expectations, arranging required meetings and updating the project management system and monthly reports for management
Service Delivery: Ensure that the project tasks and milestones are met
Serve as the primary point of contact for new customers, providing a consistent, clear, and supportive communication channel from the point of sale through the initial phases of managed services
Sales Handover Management: Work closely with the sales team to understand each customer's specific requirements, ensuring a comprehensive handover and smooth transition to the service delivery teams and input of these details in to the project management system
Training & Support Liaison: Schedule initial product training sessions for customers, ensuring they are familiar with essential features and functions of our cyber software and managed services
Gather customer feedback and insights during onboarding to identify opportunities for improvement in our onboarding process and customer experience



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