Desktop Support Engineer

6 days ago

Liverpool, United Kingdom KnoWho Full time €26,000 - €28,000

Desktop Support Engineer

Liverpool (hybrid)

£26k-£28k

Our client is looking for a technically excellent, ambitious and enthusiastic Desktop Support Engineer to join the current team. This is an exciting opportunity for someone to join the technical support team in a fast growing and dynamic IT support business.

Ther successful applicant will be self-driven and be able to use their own initiative to deliver outstanding results. Excellent communication skills are a must, as well as a desire to deliver great customer service.

You will use the latest support technology to provide outstanding service and deal with a wide variety of desktop and network related issues.

The role in a nutshell

  • Taking and recording calls into the office
  • Providing technical advice over the phone and on-site for desktop related issues
  • Dealing with customer support requests plus system alarms/alerts according to priority
  • Onsite customer visits to resolve problems

Experience & Knowledge needed

  • PC hardware faultfinding and repair
  • PC and laptop troubleshooting
  • Hardware and software experience (fault diagnosis)
  • Upgrading hardware
  • Cloning drives, copying and backing-up data
  • Installation, configuration and maintenance of Microsoft Windows operating systems
  • LAN/WAN/Wifi/Internet networking maintenance and fault analysis/resolution
  • ADSL/Cable/PSTN/ISDN
  • TCP/IP / DNS
  • Routers / VPN / Firewalls
  • Active Directory
  • Office 365 (User Admin, Exchange, Sharepoint)
  • Apple Mac

This is the one for you if you are...

  • A natural analytical and problem-solving person and able to learn on the fly
  • A confident communicator (including listening ability) and have a good telephone manner
  • Self-motivated
  • Ambitious and hard working
  • Well presented, outgoing and friendly
  • Enthusiastic about technology
  • Someone who has a sense of urgency – committed to delivering results
  • Hold a full, clean driving license.

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