Desktop Support Specialist
5 days ago
Job Summary
KnoWho is seeking a skilled Desktop Support Engineer to join our team. As a Desktop Support Engineer, you will be responsible for providing technical assistance and support to our clients, resolving desktop and network-related issues, and ensuring the smooth operation of our IT systems.
Key Responsibilities
- Provide technical support and assistance to clients via phone, email, and on-site visits
- Diagnose and resolve desktop and network-related issues
- Install, configure, and maintain Microsoft Windows operating systems
- Perform hardware and software upgrades, cloning drives, and data backup and recovery
- Configure and maintain LAN/WAN/Wifi/Internet networking equipment
- Provide support for Active Directory, Office 365, and Apple Mac systems
Requirements
- PC hardware faultfinding and repair experience
- PC and laptop troubleshooting skills
- Hardware and software experience, including fault diagnosis
- Upgrading hardware and software
- Cloning drives, copying, and backing up data
- Installation, configuration, and maintenance of Microsoft Windows operating systems
- LAN/WAN/Wifi/Internet networking maintenance and fault analysis/resolution
- ADSL/Cable/PSTN/ISDN experience
- TCP/IP / DNS knowledge
- Routers / VPN / Firewalls experience
- Active Directory knowledge
- Office 365 (User Admin, Exchange, Sharepoint) experience
- Apple Mac experience
What We Offer
- A dynamic and fast-growing IT support business
- Opportunities for professional growth and development
- A competitive salary and benefits package
About KnoWho
KnoWho is a leading provider of IT support services. We are committed to delivering exceptional service and support to our clients, and we are seeking a skilled Desktop Support Engineer to join our team.
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