Service Desk
1 week ago
Senior Service Desk Engineer - Hybrid working with unlimited paid holiday
Infinity Group are forward-thinking Microsoft Solution Partner. We provide award-winning IT Managed Support, Networking solutions, Digital Transformation and deliver cutting-edge Dynamics 365 solutions to our UK-wide client base.
We understand the importance of work-life balance and flexible working, so our Managed Services team offers Hybrid or remote working. We are a close-knit team with a thirst for learning, who love autonomy and want to help our clients solve their business problems by thinking outside the box
Why is this Senior Service Desk Engineer position a great opportunity?
We are seeking a highly skilled and motivated Senior Service Desk Engineer to join our IT team. This role is ideal for someone who has a solid background in managing and troubleshooting a wide range of IT systems and technologies, with a particular focus on Microsoft 365, Active Directory, VMware, Veeam Backups and Replication, Backup Radar, Cisco Meraki, Sophos, and SANs. Strong hands-on experience with Microsoft 365, Active Directory, VMware, Veeam Backup, and replication technologies.
Proficient in managing network services and security configurations, particularly with Cisco Meraki and Sophos.
Certifications in relevant technologies (Microsoft, Cisco, VMware, etc.) Familiarity with IT service management software such as Connectwise and documentation tools like ITGlue.
As a Senior Service Desk Engineer, you'll be responsible for:
Act as a point of functional escalation for the service desk and field engineers, providing expert guidance and support for complex issues related to Microsoft 365, Active Directory, VMware, and other critical systems.
Drive the automation of service desk tasks to enhance efficiency and accuracy, leveraging RMM Tools to streamline operations.
Continually update and maintain ITGlue documentation to ensure all technical and procedural information is accurate and easily accessible for the IT team.
Assist the Network Operations Centre (NOC) team with managing and resolving network-related tickets, especially those involving Cisco Meraki and Sophos systems, to ensure high availability and performance of networking infrastructure.
Develop and implement best practices and procedures to improve the overall operational efficiency of the service desk and NOC teams.
Collaborate with IT teams to facilitate the integration of new technologies and systems into the existing infrastructure.
Provide training and mentorship to service desk personnel, enhancing their skills and knowledge in managing and troubleshooting complex IT issues.
The opportunity to work for one of the leading Microsoft partners in the UK.
Work in a great culture, highly ambitious, collaborative, humble and we pride ourselves in making others look cool be it our colleagues or clients.
Benefits include Unlimited Annual Leave, Private Healthcare, Life Assurance, Company Shares, Electric Car Scheme and Flexible Working.
A newly renovated office with a break-out area, decent coffee, and a pool table.
Weekly company events (Think Bigger Friday with Drinks) and quarterly social events with your teams and company-wide affairs including our very own 'Illuminate' Annual Awards Gala, Christmas Party, and summer fun. Have a quick call with Dom, Holly or Keiran (our intern recruiters), to go over the position in more detail and answer any questions you have.
~2nd / final stage ideally in person as we like to meet everyone in person and show you around our amazing office.
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