Service Desk

6 days ago

London, Greater London, United Kingdom Doctor Care Anywhere Full time

Thanks for stopping by We're Doctor Care Anywhere:a leading digital platform, with a clear vision to be the primary care provider of choice for digital healthcare - and that all starts with our brilliant team.

We are the UK's largest private provider of telehealth services.

We work with insurers, healthcare providers and corporate customers to provide healthcare services to more than 2 million patients every year.

From doctors and designers to software developers and marketers - we're proud of our people, who love working together to enhance patient experiences for the better.

It's why every year, we help over 2 million people speak to a GP or ANP by video or phone, anywhere in the world.


Our story started back in 2013, and as we continue to grow, we're looking for the very best talent to help us achieve our ambitious goals.

If you're highly motivated and would love to work with us as we continue to grow, then we would love to hear from you

Your new role:

The DCA IT Service Desk will be the single point of contact for all colleagues to interact with IT Operations Support.

The DCA Data Admin team are responsible for the validation and processing of DCA Member onboarding data and invoice submission


The Service Desk and Data Senior will be responsible for the day to day running of the IT Service Desk and Data Admin teams.

Primarily, this will involve managing a team of Service Desk Analysts and Data Admins, ensuring they deliver operational capability, and leading on training and service improvement.

Additionally, the Seniors will manage the 1st stage IT Escalation process, drive shift-left activity, and provide support for other IT Service Management disciplines.


Salary:
£34,000pa

Hours:
Monday - Friday, 9am - 5:30pm

Requirements:

Key accountabilities/ responsibilities:

  • Managing a team of IT Service Desk and Data Admin colleagues
  • Overseeing the running of the IT Service Desk
  • Reviewing and improving the Data Admin workflow processes
  • Mentoring, training, and upskilling the IT Service Desk Analysts and improving the service capability of the IT Service Desk
  • Championing IT Service Management processes and Best Practice
  • Driving knowledge management and shiftleft activity
  • Coordinating IT Service Desk Shift Rota's
  • Managing the IT Service Escalations Process
  • Coordinating and Supporting the Joiners, Movers and Leavers Processes
  • Auditing User Licence allocation and utilisation
  • Capturing and highlighting any gaps in support, or potential areas to improve Service Desk capability
  • Documenting knowledge articles and support guides, sharing knowledge to improve the Service Desk capability
  • Providing excellent customer service
  • Producing reporting on IT Service and Service Desk KPI's
  • Supporting Continuous Service Improvement of Service Desk and IT Service Operations offerings
  • Working unsupervised to maintain the ongoing demands of services
  • Supporting other IT Service Management capabilities and disciplines such as Problem, Change, Service Level Management.

Experience /Attributes


Although technical support experience and knowledge of specific IT systems and services are beneficial, they are not essential for this role.

Customer service skills and the ability to develop and learn new skills will be valued highly in this position.

  • Prior experience of managing an IT Service Desk or Customer Support team
  • Prior experience of working in an IT Support role is highly desirable
  • Excellent Customer Service / Customer Care
  • Experience of providing remote IT Support
  • Prior experience of DCA IT services, including:
  • Microsoft Cloud based technology
  • Microsoft Windows Desktop on various laptop hardware, including peripherals issued to clients
  • TeamsViewer
  • MiCollab administration and troubleshooting
  • Any other technology introduced into the organisation in a controlled manner
  • Strong experience of IT Service Management processes and procedures
  • ITIL foundation (or higher) training
  • Excellent written and verbal communication skills
  • Experience of mentoring, training, and developing others
  • Ability to produce, present and interpret metrics
  • Ability to build strong working relationships with peers and stakeholders
  • Creative, proactive, innovative, solution orientated and eager to learn
  • Resourceful with initiative and a positive 'cando' attitude
  • Ability to work independently, and thrive in a fastpaced environment

Benefits

Why you want to work here:
We understand the importance of good health and happiness for our patients and our team is just the same.

You should expect to be as supported and valued being a member of our team and have the freedom to make the most of your role and career with us When you're part of the team you will have access to:

  • Free Private Medical Insurance (savings on vision and dental care plus 40% off Nuffield Health gym membership)
  • Doctor Care Anywhere subscription for you + 5 members

  • Service Desk

    6 days ago

    London, Greater London, United Kingdom INFINITY GROUP Full time £40,000 - £52,500

    Senior Service Desk Engineer - Hybrid working with unlimited paid holiday Infinity Group are forward-thinking Microsoft Solution Partner. We provide award-winning IT Managed Support, Networking solutions, Digital Transformation and deliver cutting-edge Dynamics 365 solutions to our UK-wide client base. We understand the importance of work-life balance and...

  • Service Desk Analyst

    6 days ago

    London, Greater London, United Kingdom Hamilton Barnes Associates Limited Full time €21,000 - €25,000

    Are you ready to become a vital part of this ITIL Service Desk team? You'll have the opportunity to join their dynamic ITIL Service Desk as a Service Desk Analyst (Polish), providing essential support to their clients.# You'll be an integral part of their ITIL Service Desk, offering top-tier support to our valued clients. # You'll have the autonomy to make a...

  • Service Desk Manager

    6 days ago

    London, Greater London, United Kingdom Arthur Full time

    Arthur are delighted to be partnered with a leading broker in London who are seeking a Service Desk Manager to join the team on a permanent basis.Are you passionate about IT service management and ready to take on a leadership role? As an IT Service Desk Manager, you will: Lead and motivate the Service Desk team to enhance service delivery. Ensure...

  • Service Desk Manager

    6 days ago

    London, Greater London, United Kingdom Harrison Holgate Full time

    An established global insurance brokers is currently looking for a Service Desk Manager to join their IT team within their London office permanently and support the Service Desk across all their global locations.You will be responsible for managing the service desk team and striving to provide a 1st class service to all users across the business, as well as...

  • Service Desk Manager

    7 days ago

    London, Greater London, United Kingdom Context Recruitment Ltd Full time

    Service Desk Manager All potential applicants are encouraged to scroll through and read the complete job description before applying.Service Desk Manager London £450-£500p/d (inside IR35)3 month initial contract with high likelihood of extensionService Desk Manager sought by a well-known and public-facing organisation with numerous sites spread across the...

  • Service Desk Manager

    6 days ago

    London, Greater London, United Kingdom Harrison Holgate Full time

    Project Management, IT, Change & Transformation London Reference: HH/RF-11952 An established global insurance brokers is currently looking for a Service Desk Manager to join their IT team within their London office permanently and support the Service Desk across all their global locations. You will be responsible for managing the service desk team and...

  • Service Desk Manager

    7 days ago

    London, Greater London, United Kingdom Amwins Global Risks Full time

    Job Description Job Description Job Title Service Desk Manager Division Group IT Location London Website Amwins Global Risks At Amwins Global Risks, we succeed together. We're not 'just another London broker' placing risks and signing contracts. We're forging relationships that are built to last. With over 700 employees around the world and a global...

  • Service Desk Manager

    6 days ago

    London, Greater London, United Kingdom Arthur Full time

    Arthur are delighted to be partnered with a leading broker in London who are seeking a Service Desk Manager to join the team on a permanent basis. Are you passionate about IT service management and ready to take on a leadership role? Join a top-tier global insurance broker and contribute to a collaborative, inclusive, and dynamic work environment. As an IT...

  • Service Desk Manager

    6 days ago

    London, Greater London, United Kingdom Investigo Limited Full time

    Service Desk Manager The IT Service Desk serves as the single point of contact for all supported IT services. Managing incidents, major incidents, problems and requests, ensuring effective communication at all times. On a day-to-day basis the IT Service Desk Manager is responsible for the effective management of the IT Service Desk, delivering end user...

  • Service Desk Manager

    7 days ago

    London, Greater London, United Kingdom Investigo Change Solutions Full time

    Service Desk Manager The IT Service Desk serves as the single point of contact for all supported IT services. Managing incidents, major incidents, problems and requests, ensuring effective communication at all times.On a day-to-day basis the IT Service Desk Manager is responsible for the effective management of the IT Service Desk, delivering end user...

  • Service Desk Manager

    3 weeks ago

    London, Greater London, United Kingdom Investigo Change Solutions Full time

    Service Desk Manager The IT Service Desk serves as the single point of contact for all supported IT services. Managing incidents, major incidents, problems and requests, ensuring effective communication at all times.On a day-to-day basis the IT Service Desk Manager is responsible for the effective management of the IT Service Desk, delivering end user...

  • Senior Service Desk Engineer

    6 days ago

    London, Greater London, United Kingdom ITC Service Ltd Full time

    2024 is going to be our biggest year so far ITC Service is looking to grow our team with the addition of another Senior Service Desk Engineer. This is an office based/ hybrid role based at our Monkton HQ, NE31 2EX. As one of the Northeast's leading MSP's we are looking for talented and ambitious engineers with a passion for IT and a desire to keep up...

  • Service Desk Manager

    6 days ago

    London, Greater London, United Kingdom Stott and May Full time £85,000

    Job Description Service Desk Manager Are you a seasoned Service Desk Manager with a unique twist? Our dynamic client is looking for an exceptional individual who not only excels in technical service management but also brings a wealth of experience working within Business Consultancy/ Professional Services to the table. Role: Service Desk Manager Type:...

  • it service desk engineer

    6 days ago

    London, Greater London, United Kingdom Workingmums Full time £35,000

    Service Desk Engineer - VOIP, Networks, Security?? - London, Hybrid - Service Desk Engineer - VOIP, Networks, Security - London, Hybrid - GBP35,000 A leading cloud communications, security and networks provider that delivers market leading solutions to mid-market customer are looking for a personable, friendly Service Desk Engineer to provide 1 st and 2 nd...

  • Service Desk Analyst

    6 days ago

    London, Greater London, United Kingdom Ryder Reid Legal Limited Full time

    Ryder Reid Legal is looking to recruit an experienced and proactive Service Desk Analyst to join one of our prestigious, global law firm clients on a permanent basis at their London office. The Service Desk Analyst will be responsible for providing premium call centre and email support with application related issues and requests. The working hours for the...

  • Service Desk Engineer

    6 days ago

    London, Greater London, United Kingdom Certus Recruitment Group Full time

    Service Desk EngineerYorkshire23-25k Package + Great BenefitsOur renowned consultancy client specializes in software licensing and cutting-edge infrastructure solutions. This dynamic company has experienced significant growth, doubling in size in recent years. To meet growing demands, they are now seeking a Service Desk Engineer to join their team near...

  • Service Desk Manager

    6 days ago

    London, Greater London, United Kingdom Searchability Full time

    Service Desk ManagerWe are a Managed IT Services provider to the creative sector, serving over 5000 users and 100+ companies based in over 15 countries. We are a dynamic and fast-growing company that truly values and reliant upon our people, our culture and our commitment toexcellence. Salary: up to £50,000 DOE Location: Old Street, London 3 days onsite +...

  • Service Desk Manager

    6 days ago

    London, Greater London, United Kingdom Arthur Recruitment Full time

    Job DescriptionAre you passionate about IT service management and ready to take on a leadership role? Join a top-tier global insurance broker and contribute to a collaborative, inclusive, and dynamic work environment.Role OverviewAs an IT Service Desk Manager, you will:Lead and motivate the Service Desk team to enhance service delivery.Build and maintain...

  • Service Desk Manager

    6 days ago

    London, Greater London, United Kingdom Arthur Recruitment Full time

    Are you passionate about IT service management and ready to take on a leadership role? Join a top-tier global insurance broker and contribute to a collaborative, inclusive, and dynamic work environment.Remember to check your CV before applying Also, ensure you read through all the requirements related to this role.Role OverviewAs an IT Service Desk Manager,...

  • Service Desk Consultant

    6 days ago

    London, Greater London, United Kingdom Fitch Solutions Full time

    Service Desk Consultant Fitch Group is currently seeking a Service Desk Consulant based out of our London office (contractor role). The Fitch Group Service Desk is a fast paced, diverse and exciting team that provides IT support to over 5,500 Fitch Group users globally. What We Offer: Exceptional chance to grow and thrive through opportunities...