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Technical Service Account Manager
2 months ago
We have a fantastic role available for an experienced Technical Account Manager who has worked in carbon management (or a related field) for at least a year, who can support our clients to improve their environmental performance as part of one of the key pillars of our Achilles Carbon Reduce programme. You will be supporting clients from registration on this programme through to certification.
The role will be hybrid (our offices are in Didcot, Oxfordshire) with an element of travel to meet clients and colleagues.
You will be using your strong customer service skills and be able to demonstrate building and maintaining effective working relationships with a wide range of key stakeholders. You will also have experience in business development alongside your training and/or experience in project and client management and project budget control, management systems, and/or certification systems. You will be able to apply professional judgement and decision-making, and excellent English written and oral communication skills.
Bachelor’s degree) or equivalent in a relevant field, and hold a full UK driving license.
Technical Account Management – managing clients through to achievement and maintenance of programme certification, providing lead technical support, liaising with and addressing technical issues and queries with partners and colleagues through to resolution, and providing technical training. Non-Certification Projects - researching, project and client management and project budget control, assisting in the preparation of proposals for clients seeking to join our certification programmes and preparing external reports to expected quality requirements.
Other Technical tasks - providing technical bespoke training and support sessions for clients and other approved organisations, liaising with other technical staff and external expert bodies as required to maintain technical knowledge, undertaking research to assist the Achilles technical team to progress and plan programme improvements as required, and providing technical input to new programme and service developments as required. Internal subject matter expert - providing training and coaching to internal team members to increase capability in understanding Achilles’ products, processes and services to benefit clients.
Please apply if you’d like to work for a global company that is helping make the working world safer, cleaner and fairer, with great colleagues and a good pay and benefits package. We are committed to equity, diversity and inclusion in our practices and workforce.
For more than 30 years, Achilles has protected organisations’ business interests and reputations by providing unrivalled levels of supply chain transparency, carbon reduction and management. We are the ESG and carbon management partner of choice for the world’s leading global brands.
Achilles specialises in supporting customers that require truly robust environmental, social and governance reporting to fully comply with ESG regulation, meet investor requirements, and achieve their own ambitious sustainability goals. We work with market-leading financial, industrial, commercial, and governmental organisations requiring the serious, detailed analysis and expert insight necessary to deliver exceptional reporting confidence.
Operating from 17 locations worldwide, Achilles is at the forefront of the battle against climate change, a champion for social justice and human rights, and an expert in health, safety, and risk management.
