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Head of Service Delivery/Service Management Director

4 months ago

Milton Keynes Buckinghamshire, United Kingdom Air IT Limited Full time

Network Operations Centre (NOC) Head of Service Delivery Network Operations Centre (NOC) Service Delivery Manager
Work with the NOC Technical Lead to improve the NOC interface both internally and externally with senior client stakeholders, being responsible for all operational issues relating to The NOC Operation.
Develop and manage service improvement plans with all enterprise level customers across the group to resolve issues raised and exceed expectations for internal and external business.
Staff training and development and assessment of required operational needs
Service and agreement performance management
Maintain information security by complying with the company’s Information Security Management System (ISMS) and all relevant policies
Commercial experience working with and ensuring adherence to contractual requirements and commitments
ITIL certified
Knowledge of AGILE project management
Hybrid working options for a better work-life balance
~25 days annual leave plus bank holidays
~ Ongoing learning and development opportunities
~ Cycle to work scheme and technology vouchers 
~ Enhanced family leave
~ Celebration day - an additional day off each year to celebrate an occasion important to you
~ Salary sacrifice pension 
~2 paid volunteer days - We believe in the power of giving back to our communities and want to actively support employees efforts to make a positive impact
~ Company social events and competitions
~ Discount and Cashback Scheme
~ Life Insurance
~ EAP and Virtual GP Service